Summary
Overview
Work History
Education
Timeline
Generic

Jamie Chaffin

Westerville,OH

Summary

Dedicated and compassionate nurse with a strong desire to excel in a Part-time or PRN Telephonic Registered Nurse role at Gentiva Hospice. Seeking opportunities to further develop professionally while utilizing nursing skills and knowledge to deliver the highest quality of care and genuine compassion to every patient and their family.

Overview

10
10
years of professional experience

Work History

BSN Registered Nurse

Gentiva Hospice
03.2015 - Current
  • Recipient of an 'Employee of the Year' award, acknowledging exceptional contributions and performance
  • Respond to patient and family calls promptly, utilizing exceptional triaging skills through Telemed application, with an average call answering time of 1 to 5 minutes.
  • Delegate tasks to RN/LPNs, social workers, chaplains, and aides based on patient and family priority and needs.
  • Conduct thorough assessments of medication requirements during each call.
  • Efficiently communicate all patient and family issues, concerns, and changes to an interdisciplinary team in a timely manner.
  • Ensure efficient and timely resolution of all problems, ensuring nurses visit patients within an hour of receiving a call.
  • Maintain an organized call log using Microsoft applications, ensuring timely call returns within 1 to 5 minutes.
  • Order necessary Durable Medical Equipment (DME) using DMEtrack application as needed.
  • Address every issue or call within the work shift to provide comprehensive support.
  • Proficiently utilize homecare homebase for documentation, including chart auditing for the branch.
  • Successfully manage multiple phone calls and issues simultaneously.
  • Conduct informational sessions over the phone with potential new clients.
  • Complete new patient admissions, evaluating hospice eligibility, obtaining consents, and facilitating timely orders for comfort medications, DME, and supplies.
  • Act as a designated nurse trainer for the branch office, contributing to the professional growth of team members.
  • Accurately document all visits and sync data prior to meeting the following morning.
  • Evaluate medication effectiveness over the phone and ensure high-priority patients receive a nurse visit within an hour of their call.
  • Provide education to patients and families on end-of-life care, including symptom management, 24-hour hospice availability, HIPPA, code status, comfort medications, and emotional support.
  • Offer postmortem care and emotional support to families at the time of death, identifying and addressing the need for additional support when necessary.
  • Demonstrate outstanding customer service and communication skills, ensuring patients and families receive exceptional care during each call and throughout the shift.
  • Create and update individualized patient care plans to cater to unique needs and preferences.

Health and Wellness Registered Nurse

Brookdale/Emeritus At Chestnut Hill
11.2013 - 03.2015
  • Supervised the storage, distribution, and discontinuation of medication for residents, ensuring adherence to strict protocols and safety measures.
  • Facilitated communication and collaboration between residents' physicians, pharmacists, and medical personnel, ensuring continuity of care and timely responses to any medical needs.
  • Fostered effective teamwork with hospice personnel to deliver compassionate and exemplary end-of-life care to residents and their families.
  • Developed and executed personalized resident care plans based on thorough family interviews and assessments of individual needs, enhancing the quality of life for each resident.
  • Advocated for the well-being and rights of all residents, ensuring their needs were prioritized and addressed with the utmost care and respect.
  • Supervised and guided resident assistants in the wellness department, providing mentorship and fostering a positive work environment.
  • Maintained comprehensive documentation of medication administration, new admissions, head-to-toe assessments, falls, new medications, and changes in conditions, ensuring accurate and up-to-date records for each resident.
  • Exemplified exceptional customer service, consistently displaying courtesy and professionalism while interacting with residents and their families.
  • Ensured full compliance with all regulations pertaining to residents' rights, promoting a safe and respectful environment for each individual in your care.
  • Exhibited expert nursing care across a diverse range of medical conditions, including hospice care, ALS, MS, paraplegia, amputees, type 1 and type 2 diabetes, Alzheimer's, dementia, and various types of cancer.

Education

Bachelor of Science in Nursing -

Ohio University
Athens
05.2019

Timeline

BSN Registered Nurse

Gentiva Hospice
03.2015 - Current

Health and Wellness Registered Nurse

Brookdale/Emeritus At Chestnut Hill
11.2013 - 03.2015

Bachelor of Science in Nursing -

Ohio University

Similar Profiles

CREATE PROFILE
Jamie Chaffin