Jamie Chancellor
Evansville,IN
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development, and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Equipment Depot
11.2021 - Current
- Manage workshop work-in-progress versus job specification time budgets (VST times) and provide timely updates on progress to customers when out of hours
- Make suggestions to management for improvements to the Service Departments operations
- Perform annual employee performance reviews and provide recommendations for wage increases
- Provides a positive work environment for all team members
- Prepare reports and manages projects as assigned by Operations Manager or General Manager
- Check financial information and submit billing accordingly
- Manage time for 18 employees and submit for payroll.
DOC Digital On-Site Supervisor
MS COMPANIES
08.2021 - 12.2021
- Developed, Distributed or executed and continuously managed innovative sourcing strategies to create and maintain a steady pipeline of passive candidates for hard to fill positions
- Utilized Social Networking/ Social Media Recruiting
- Developed and implemented recruiting strategies and sourcing techniques to target and hire candidates, drive traffic to company careers page, advertise openings
- Manage 2 key company accounts, recruiting 140 + permanent positions at these locations
- Work on other 6 other accounts to recruit employees in 5 states
- Manage all HR-related tasks for a 80 employee including payroll processing, documentation, interviewing, training, work related injuries and on-boarding new recruits.
Regional Quality Supervisor
MS COMPANIES
10.2017 - 08.2021
- Supervising 60+ Inspectors at various locations
- Managing 9 Supervisors at various locations
- Verify correct process is being followed by inspectors and supervisor
- Provides support to functional leadership by gathering and analyzing Quality information, programs, and initiatives
- Responsible for monitoring and analyzing processes and/or product outputs, identifying systemic problems and opportunity areas, providing data and direction to the site(s), and work with team members to drive process improvements to work toward zero-defect quality performance
- Kept up with current Standard Operating Procedures Manufacturing Procedures and regulation guidelines
- Contribution/Leadership - Provides ongoing technical /operational guidance to lead professional work teams, conducts special projects
- Understand department/ functional mission and vision
- Defines and decides objectives within specified business concepts or projects and may have responsibility for tools and assigned resources
- Utilizes expertise to directly influence people outside the department or function
- Sometimes no precedent exists
- Develops and implements a quality system, ensuring both compliance to high standards and a quality focused workforce, including the management of basic policies, programs, standards and methodologies for the assurance of quality production
- Sets standards of performance for quality and measures progress
- Analyzes progress and takes corrective action
- Implements Lean SixSigma processes wherever possible.
Quality Supervisor
MS Companies
02.2016 - 10.2017
- Manage and coach inspector; ensure the personal qualification establish and effective performance management system
- Set department goals/expectations, provide performance feedback to employees and manage performance on a daily basis
- Supervises, manages and develops quality staff and manages individual performance
- Create and manage quality gate inspection instructions per established guidelines to maintain operator awareness, without impacting velocity
- Works with manufacturing operations to identify high scrap and rework areas and initiates investigations for establishing subsequent improvements
- Be proactive in identifying and performing tasks to maintain and improve safety, quality
- Collect data for data analysis to give to customer of daily finding
- Process new employee's I9 information and enter hours into our system for payroll purposes.
Team Lead
MS Companies
09.2015 - 02.2016
- Verifies operations control systems are functional and being followed
- Evaluates damaged products places product on hold, release or disposition as necessary while adhering to policy and procedure
- Performs and tracks quality audits performed by inspectors Review hourly timesheets and approving hours for all permanent and temporary employees
- Verifies operations control systems are functional and being followed.
Quality Inspector
MS Companies
08.2015 - 09.2015
- Ensure all product quality and safety processes are followed consistently
- Train new team members on work instruction and ensure they are following these properly.
Waitress
OLIVE GARDEN
07.2013 - 06.2015
- Money handling
- Taking orders
- Customer service.
Education
High School Diploma -
Richmond High School
Richmond, INSkills
- Fork Truck and Cherry picker
- Quick Learner
- Able to Work Under Pressure
- Excellent Multi-Tasking
- Excellent Time Management
- Excellent Customer Service Skills
- Salesforce
- Human Resource experience
- Six Sigma
- OSHA & HAZCOM
- 5S
- Lean manufacturing
- Progress Monitoring
- Service Delivery
- Management experience
- Workforce Planning
- Complaint Handling
- Scheduling
- Paperwork Processing
- Coordination
- Problem-solving abilities
- Microsoft Excel
- Warranty Service
- Spreadsheets
- Quality Control
- Client Relations
- Staff Training
- Documentation
- Customer Service
- Computer Proficiency
- Office equipment proficiency
Timeline
Service Supervisor
Equipment Depot
11.2021 - Current
DOC Digital On-Site Supervisor
MS COMPANIES
08.2021 - 12.2021
Regional Quality Supervisor
MS COMPANIES
10.2017 - 08.2021
Quality Supervisor
MS Companies
02.2016 - 10.2017
Team Lead
MS Companies
09.2015 - 02.2016
Quality Inspector
MS Companies
08.2015 - 09.2015
Waitress
OLIVE GARDEN
07.2013 - 06.2015
High School Diploma -
Richmond High School