Jamie Chandler
Indian Mound,TN
Summary
I am a dedicated, professional employee who enjoys working with people and animals alike. With more than ten years of experience in customer service, I have developed the skills that will be an asset to any employer I start a career with.
Overview
17
17
years of professional experience
Work History
Kennel Staff Manager
Sagley's Biker Bully Farm
07.2022 - 08.2023
- Developed marketing strategies for promoting kennel services via social media channels targeting potential clients in need of boarding or grooming options.
- Evaluated potential new hires through interviews and reference checks to build a dedicated team of compassionate professionals committed to excellent animal care standards.
- Maintained clean and sanitary facilities by establishing rigorous cleaning procedures aligned with industry best practices.
- Cared for more than 50 dogs and assisted in their adoptions.
Customer Service Representative
The Stewart Houston Times
08.2016 - 08.2022
- Handled hundreds of customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, and resolved complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Medical Billing Specialist
Premier Medical Group
09.2013 - 10.2014
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Office Manager
West Campus Foot And Ankle
07.2006 - 11.2012
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Hired, managed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
High School Diploma -
Auburn High School
Auburn, WA06.1996
Skills
- Animal Care Expertise
- Sanitation protocols
- Staff Management
- Adoption Counseling
- Customer Service
- Problem-Solving
- Honest and Dependable
- Attention to Detail
- Dependable and Responsible
- Decision-Making
- Microsoft Office
Timeline
Kennel Staff Manager
Sagley's Biker Bully Farm
07.2022 - 08.2023
Customer Service Representative
The Stewart Houston Times
08.2016 - 08.2022
Medical Billing Specialist
Premier Medical Group
09.2013 - 10.2014
Office Manager
West Campus Foot And Ankle
07.2006 - 11.2012
High School Diploma -
Auburn High School
Similar Profiles
Laura AnayaLaura Anaya
Server at Crozet Pizza at Buddhist Biker BarServer at Crozet Pizza at Buddhist Biker Bar
JAMES STEVEN BRUNOJAMES STEVEN BRUNO
E-Biker at Dsp E-BikerE-Biker at Dsp E-Biker
Grace McAllisterGrace McAllister
General Manager at Sweetie’s Sandwich Shop/The Biker & BakerGeneral Manager at Sweetie’s Sandwich Shop/The Biker & Baker
Jennifer LemieuxJennifer Lemieux
Third Grade Teacher and SBIS at Clarksville Montgomery School SystemThird Grade Teacher and SBIS at Clarksville Montgomery School System
Winona AvilaWinona Avila
Prek Lead Teacher at Stewart County SchoolsPrek Lead Teacher at Stewart County Schools