Jamie Chaplin
Silver Springs,NV
Summary
Proven leader at Smiths Food And Drug Store, adept in enhancing customer satisfaction and streamlining operations. Skilled in problem-solving and effective communication, I significantly reduced customer complaints and improved team productivity. My adaptable nature and attention to detail have consistently fostered positive outcomes, demonstrating a commitment to excellence and teamwork. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Assistant Bakery Lead
Smiths Food And Drug Store
2002.07 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier
Smiths Food And Drug Store
2002.07 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Upsold additional products and services to increase revenue.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Enhanced shopping experience, provided product information and location assistance.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Reduced processing errors by meticulously following transaction procedures.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Increased sales of promotional items by informing customers about current offers.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads.
Scanning Coordinator
Smiths Food And Drug Store
2002.07 - Current
- Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
- Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
- Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Served as a knowledgeable resource for fellow team members, offering guidance and support on scanning coordinator tasks when needed.
- Contributed to overall store success through active participation in staff meetings, sharing insights from scanning coordination perspective.
- Streamlined product placement processes for increased efficiency in stocking shelves and maintaining store layout.
- Consistently met deadlines for completing price updates, ensuring that customers received accurate pricing information during their shopping experience.
- Facilitated smooth department transitions during seasonal changes or promotional events by proactively updating product information and adjusting displays as needed.
- Increased productivity by efficiently managing time and prioritizing daily tasks as a Scanning Coordinator.
- Coordinated effectively with other departments within the store, fostering a collaborative atmosphere focused on achieving common goals.
- Maintained compliance with company policies and industry regulations by staying up-to-date on training requirements and best practices in scanning coordination.
- Promoted a safety-conscious work environment through adherence to workplace guidelines while performing scanning coordinator duties.
- Maximized operational efficiency by quickly adapting to changes in store procedures or new technology advancements related to scanning processes.
- Supported loss prevention efforts by actively monitoring inventory levels, identifying potential risks, and reporting concerns to management promptly.
- Managed a high level of attention to detail in recording and maintaining accurate product data, resulting in minimal errors and discrepancies.
- Reduced discrepancies in inventory counts by conducting thorough audits and rectifying any issues promptly.
- Developed strong working relationships with vendors to ensure timely delivery of merchandise, optimizing stock levels at all times.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
- Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
- Stocked and reset demo carts and confirmed closeout of stocking and scanning tasks.
- Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
- Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
- Operated pallet jack to pull and push pallets and instructed team members in safe use.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Customer Service Manager
Smiths Food And Drug Store
2002.07 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Kept accurate records to document customer service actions and discussions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
- Coordinated with product development team to address frequent customer issues.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.1995
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Multitasking
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Time Management
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Active Listening
- Decision-Making
- Problem Resolution
- Organization and Time Management
- Verbal Communication
Timeline
Assistant Bakery Lead
Smiths Food And Drug Store
2002.07 - Current
Cashier
Smiths Food And Drug Store
2002.07 - Current
Scanning Coordinator
Smiths Food And Drug Store
2002.07 - Current
Customer Service Manager
Smiths Food And Drug Store
2002.07 - Current
High School Diploma -
Valley View High School
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