Jamie Chaplin
3000 University Ave Apt 21101
Summary
Dynamic Optical Technician with a proven track record at Huseman Eye Care, excelling in lensometry and patient documentation. Adept at training staff and enhancing customer relationships, I consistently ensure optimal patient care and satisfaction. My attention to detail and problem-solving skills drive successful outcomes in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Optical Technician
Huseman Eye Care
West Des Moines
11.2023 - Current
- Completed administrative tasks related to record keeping and documentation.
- Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.
- Read new patient glasses prescriptions with lensometer and noted results for treating physician.
- Assisted optometrists in fitting contact lenses on patients' eyes.
- Obtained accurate patient histories through detailed interviews and documented information in EHR.
- Facilitated optimal professionals care by exploring past histories, systemic illnesses, and current medications with patients.
- Maintained a clean work environment in accordance with safety regulations.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Analyzed chart in preparation of patient engagement to review diagnostic testing, photos and preventive measures needed.
- Trained new staff on optometric testing procedures and clinic protocols.
- Processed insurance claims, verifying coverage and explaining benefits to patients.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Conducted comprehensive pre-test procedures, including visual acuity, color vision, pressure tests, and auto-refraction.
- Utilized electronic health record systems for accurate and efficient patient data management.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
- Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
Optician
Pearle Vision
West Des Moines
03.2019 - 10.2023
- Assisted customers in selecting appropriate eyewear based on needs and preferences.
- Educated clients about proper eyewear care and maintenance techniques.
- Managed inventory levels of eyeglasses and contact lenses for optimal stock.
- Collaborated with team members to ensure a seamless customer experience.
- Addressed client concerns regarding prescriptions or eyewear adjustments promptly.
- Maintained cleanliness and organization of the optical work area and displays.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Ordered stock from suppliers based on customer orders.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Adjusted eyewear for proper fit and comfort level.
- Repaired broken frames using specialty tools and equipment.
- Monitored patient progress while wearing new lenses or frames.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Participated in continuing education courses related to optometry technology advances.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Maintained records of prescriptions, orders and payments.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Repaired and adjusted frames to meet customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
Optical Store Manager
Real Optics
Ankeny
02.2015 - 03.2018
- Managed daily operations of high-traffic optical retail environment.
- Trained and supervised staff on customer service best practices.
- Oversaw inventory management and product displays for optimal sales.
- Implemented employee scheduling to ensure adequate coverage during peak hours.
- Developed promotional strategies to increase foot traffic and customer engagement.
- Ensured compliance with health and safety regulations in store operations.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided guidance to customers on selecting eyewear based on their individual needs.
- Scheduled appointments for eye examinations and other optometry services.
- Processed payments from customers using cash registers or other payment processing systems.
- Coordinated with suppliers regarding delivery times and pricing of products.
- Maintained accurate records of daily transactions in the point-of-sale system.
- Prepared detailed reports outlining monthly sales performance metrics.
- Managed and trained staff on customer service, sales techniques, product knowledge, and store policies.
- Ensured that all products were displayed in an organized manner.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Recruited qualified personnel when necessary by conducting interviews and background checks.
- Assisted with fitting eyeglasses or contacts according to prescription specifications.
- Performed routine maintenance checks on optical equipment such as frames, lenses, and contact lenses.
- Reviewed patient charts for accuracy prior to submitting insurance claims.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
High School Diploma -
Hartsville High School
Hartsville, SC06-1996
Some College (No Degree) - Business Management
DeVry University
OnlineSkills
- Lensometry
- Electronic health records
- Contact lens fitting
- Patient documentation
- Inventory management
- Customer relationship management
- Staff training
- Optical product sales
- Claims processing
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
Timeline
Optical Technician
Huseman Eye Care
11.2023 - Current
Optician
Pearle Vision
03.2019 - 10.2023
Optical Store Manager
Real Optics
02.2015 - 03.2018
High School Diploma -
Hartsville High School
Some College (No Degree) - Business Management
DeVry University
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