Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Jamie Chapogas

New Smyrna Beach,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer Service Management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Financial Advisor Accredited Asset Mgmt Specialist

Edward Jones
02.2001 - 03.2022
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

President, Owner

JCS Restaurant, Inc.
09.1989 - 01.2001
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Drove revenue growth by expanding product offerings and identifying new market opportunities.

Station Agent, Customer Service

British Airways
04.1981 - 09.1989
  • Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
  • Developed comprehensive knowledge of fare structures, policies, and procedures to effectively assist customers in making informed decisions regarding their travel plans.
  • Ensured seamless communication between different departments by relaying pertinent information regarding train delays or service disruptions in a timely manner.
  • Checked aircraft manifests for accuracy.
  • Translator in Spanish, Greek, French, and conversant in Italian
  • Provided excellent customer service while resolving issues related to lost items, trip delays, or general inquiries.

Education

Bachelor of Science - Hospitality Management, Tourism

Florida International University
Miami, FL
05.1982

Skills

Relationship building and management

Sales expertise

Project Management

Leadership development

Team building

Veteran trainer

Accomplishments

  • Served as President of the Palm City Chamber of Commerce
  • Served as President of the Stuart Sunrise Rotary Club
  • Served as President of Preferred Professionals of Martin County
  • Served on the Board of Directors of:
  • The United Way Foundation
  • The Library Foundation
  • Caring Children Clothing Children
  • Awarded the Business Partner of the Year by Hidden Oaks Middle School
  • Created "The Teacher of the Month" program for Martin County Public Schools in Palm City
  • Facilitated the Teen Parent program in Indiantown, FL.

Certification

Accredited Asset Management Specialist

Additional Information

My passion for travel after living and studying in Europe inspired me to pursue a career in the travel industry. Working at British Airways was a fantastic experience. An opportunity presented itself to purchase a business in Miami which is the reason I left. One of the drawing ponts for choosing to work at Edward Jones after selling that business was the incentive to travel again, both domestically and internationally. By combining the skills I have acquired in my three careers, I have become extremely knowledgeable in working with individuals and understanding various techniques of motivating people to achieve goals and improve their performance at work and in relationships. Multi-tasking and working under extreme pressure are environments that I thrive in.


Throughout my careers at British Airways and Edward Jones, I have traveled the world extensively. The ability to converse in multiple languages is a valuable asset. My well-rounded knowledge of airport operations at both Miami and JFK airports was extremely useful throughout my financial advisor career when participating in multiple conferences and in training of new financial advisors over a 20 year career. Frequently, I was called upon to train advisors which required travelling to two corporate headquarters throughout the year. In addition, I was a member of the leadership team for developing the South Florida region for 15 years while operating my own practice.

Languages

Spanish
Professional Working
French
Limited Working
Greek
Limited Working
Italian
Limited Working

Timeline

Financial Advisor Accredited Asset Mgmt Specialist

Edward Jones
02.2001 - 03.2022

President, Owner

JCS Restaurant, Inc.
09.1989 - 01.2001

Station Agent, Customer Service

British Airways
04.1981 - 09.1989

Bachelor of Science - Hospitality Management, Tourism

Florida International University
Jamie Chapogas