Jamie Chastain
Canoga Park,CA
Summary
Talented Program Director skilled in handling administrative and operational functions. Wears many hats to accomplish dynamic objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Program Director
KidsPark Northridge
08.2013 - Current
- Supervised childcare center staff, managing and evaluating performance to provide high-quality care to over 500 registered families.
- Provided ongoing direction and leadership for childcare programs; including: preschool, afterschool care, summer camps, and private parties.
- Developed and implemented company goals and objectives, establishing specific and measurable outcomes aligned with KidsPark's overall mission.
- Developed and implemented marketing strategies to promote KidsPark's awareness in the community.
- Maintained and updated the company's website and social media profiles.
- Established program policies and procedures to comply with California Child Care Licensing regulations.
- Developed multiple programs from the ground up, laying out the framework, and defining roles; including, a virtual learning program, new hire onboarding, and online reservation system.
- Supervised an average of 14 employees; overseeing the following: staff schedules, time off requests, payroll and sick leave, trainings and certifications, performance reviews, and onboarding new hires.
- Scheduled and supervised staff meetings to discuss new ideas and update employees on program changes and milestones.
- Ordered supplies for the center, manage contractors and outside service providers, and handle any maintenance issues.
- Oversee all of subsidy care through state and local agencies. Invoicing and submitting all paperwork to the proper agencies.
- Maintain all child and staff files, along with all California Child Care Licensing required documents.
- Handle any customer service issues or concerns from families we serve; that might be working with an upset parent, managing difficult behaviors, collecting payments, and directing families to other resources that might benefit them.
Lead Preschool Teacher
KidsPark Northridge
01.2017 - 05.2022
- Maintained a well-controlled classroom by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and child care management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Promoted physical, academic, and social development by implementing diverse classroom activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned and implemented family events and shows to help build a sense of community.
Lead Afterschool Teacher
KidsPark Northridge
09.2010 - 08.2013
- Observed and monitored the children's play and activities to promote a healthy, and safe environment.
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups to help master assignments and reinforce learning concepts.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Organized and stored toys and classroom materials to maintain order in activity areas.
- Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
- Used KidsPark web-based software to record and maintain attendance records and progress notes.
Office Services Senior Technician
The Cheesecake Factory
03.2008 - 02.2010
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Coordinated and scheduled meetings and appointments; including: catering and audio/visual set-up.
- Supported staff on special assignments and ad hoc projects.
- In this position I regularly used Microsoft Office; including: Outlook, Word, Excel, Publisher and Powerpoint.
New Restaurants Opening Coordinator
The Cheesecake Factory
09.2007 - 03.2008
- Oversaw the logistics of opening a new The Cheesecake Factory or Grand Lux Cafe location.
- Researched and booked hiring and training locations, working closely with the sales departments of many national hotel chains.
- Booked travel and accommodations for trainers and corporate staff to support the opening.
- Processed payroll and per diem for onsite trainers.
- Maintained and shipped all required training materials from our corporate offices to the new location.
- Maintained and manged our trainer database using Microsoft Access.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Informed and supported business leaders through consistent communication and administrative support duties.
- In this position I regularly used Microsoft Office; including: Outlook, Word, Excel, Publisher, Powerpoint, and Access.
Education
High School Diploma -
William Howard Taft High School
Woodland Hills, CAChild Developemnt
Los Angeles Pierce College
Woodland Hills, CASkills
- Child Development
- Special Education
- Records Management
- Program Leadership
- Curriculum Development
- Business Management
- Regulatory Compliance
- Customer Service
- Employee Work Scheduling
- Microsoft Office
- Google Suite
Timeline
Lead Preschool Teacher
KidsPark Northridge
01.2017 - 05.2022
Program Director
KidsPark Northridge
08.2013 - Current
Lead Afterschool Teacher
KidsPark Northridge
09.2010 - 08.2013
Office Services Senior Technician
The Cheesecake Factory
03.2008 - 02.2010
New Restaurants Opening Coordinator
The Cheesecake Factory
09.2007 - 03.2008
High School Diploma -
William Howard Taft High School
Child Developemnt
Los Angeles Pierce College
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