Timothy Christ
Oak Forest,IL
Summary
Dynamic technician with extensive expertise in troubleshooting, installation, and repair of diverse electrical and mechanical systems. Proven track record in problem-solving and delivering exceptional customer service underscores a commitment to operational excellence. Proficient in utilizing industry-standard tools and safety protocols, ensuring efficient task completion while minimizing downtime. Known for a methodical approach to diagnostics and maintenance, consistently achieving optimal equipment performance and contributing to team success.
Overview
9
9
years of professional experience
Work History
Hot Tub Technician
american sale
11.2022 - Current
- Preserved equipment by performing regular maintenance checks, replacing parts or performing repairs.
- Performed equipment diagnostics to recommend corrective actions for operational problems.
- Documented service and installation actions by completing forms and reports.
- Inspected and tested machinery to detect malfunctions.
- Employed variety of handheld and power tools for troubleshooting equipment and systems.
- Communicated with customers and sales representatives to determine service and scheduling needs.
- Read manufacturers' schematics and technical assistance bulletins to work through difficult repairs.
- Troubleshot various hardware and software issues to determine root cause of problems.
- Experience with different chemicals like chlorine, bromine, ph increaser and decreaser, alkalinity increaser, oxidizers, enzymes, calcium hardness increaser and defoamers.
- Familiar with PPE safety.
- Educated customers with hands-on demonstrations of equipment and technology.
- Followed wiring diagrams to inspect electrical connections, wiring and relays.
- Computed cost estimates for labor and materials.
- Calibrated and tested equipment to locate circuit and component faults.
Automotive Service Writer
Hawk chevrolet
04.2017 - 09.2022
- Ensured accuracy in invoicing for repair services rendered by double-checking labor times against actual time spent on job.
- Developed strong relationships with customers through clear communication regarding progress of vehicle repairs.
- Maintained updated knowledge of the latest automotive technologies and products available on the market.
- Assisted customers with selecting appropriate repairs and services to meet their needs.
- Kept records of all customer interactions, including details such as work completed, payment arrangements, warranties.
- Monitored shop performance metrics such as sales goals and targets and customer satisfaction ratings.
- Researched technical information related to specific makes and models of vehicles when needed.
- Created purchase orders for special orders when needed.
- Reviewed incoming warranty claims and processed them according to established guidelines.
- Provided excellent customer service by answering inquiries in a timely manner, addressing complaints, and solving problems.
- Performed minor administrative tasks such as filing paperwork or scheduling appointments.
- Coordinated with technicians to ensure efficient workflow while maintaining high quality standards.
- Verified that all repairs were performed according to factory specifications and standards before returning vehicles to customers.
- Tracked vehicle history reports using computerized systems such as Carfax or Autocheck.
- Performed accurate and detailed estimates of labor, parts, and materials for automotive repair services.
- Created repair orders based on customer needs and concerns, dispatching orders to proper technicians.
- Verified warranty and service contract coverage by examining records and papers and explaining provisions and exclusions.
- Reviewed work orders for completeness and accuracy prior to customer billing.
- Developed estimates by determining prices and charges for materials, supplies and labor.
- Answered phone calls from potential customers to schedule appointments for services or parts sales.
- Contacted customers to relay details and extra costs associated with additional work.
- Prepared repair orders by describing symptoms, problems and discovered causes.
- Determined automotive problems and services by listening to customer's description of symptoms.
- Monitored customer records to check for regular scheduled servicing and future remedial work.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Provided exceptional customer service to clients in fast-paced call center environment.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Made appropriate account corrections to resolve customer problems.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Conferred with customers by telephone or in-person to provide product or service information.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Determined charges for services requested and arranged for billing.
- Obtained and examined relevant information to assess validity of complaints and determine possible causes.
- Orchestrated efficient service schedules to meet need of [Number]+ customers per day in fast-paced [Type] environment.
Education
High School Diploma -
Tinley Park High School
Tinley Park, IL06.1997
Skills
- Cleaning procedures
- Chemical application
- Maintenance scheduling
- Safety protocols
- Equipment operation
- Preventive maintenance
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Customer service
- Maintenance and repairs
- Installation and repair
- Customer interaction
- Equipment Repair
- Work Planning and Prioritization
- Equipment maintenance
- Multitasking and organization
- Mechanical Knowledge
- Written/Verbal communication
- Power Tools and Equipment
- Heavy lifting
- System troubleshooting
- Repair services
- Hardware installation
- Electrical repair
- General Plumbing
Timeline
Hot Tub Technician
american sale
11.2022 - Current
Automotive Service Writer
Hawk chevrolet
04.2017 - 09.2022
High School Diploma -
Tinley Park High School