Summary
Overview
Work History
Skills
Timeline
Generic

Jamie Clark

Southaven,MS

Summary

Experienced IT professional with a strong background in service delivery, disaster recovery, and data center operations. Proven track record in managing diverse teams, overseeing critical infrastructure, and implementing automation solutions.

Overview

25
25
years of professional experience

Work History

SERVICE DELIVERY MANAGER

SCICOM INFRA
10.2021 - Current
  • Manage a 25-member offshore team across 2nd and3rd shifts, managing resources in Application, Database, Middleware, Directory Services, Backup, O365, Virtualization, Storage, ServiceNow, Linux, and Networking (Voice, F5, & Networking)
  • Vulnerability Management
  • ServiceNow and ServiceNow Dashboards
  • Automation creation via Nintex RPA to eliminate manual application processing. Anything is possible.

IT ENGINEER IV

TERMINIX (A ServiceMaster Company)
01.2019 - 10.2021
  • CommVault backup application management of over 800 VM and physical systems
  • Vendor resource management of iSeries hosting and managed services
  • Hardware break fix vendor management
  • Management of Production and Disaster Recovery Data Center
  • Disaster Recovery/Ransomware group
  • Management of Leveraged Partner Certificate group
  • Experienced in system and application outage diagnose across all hardware infrastructure [Network, Firewall, Server, OS, Storage, etc.]

MANAGER OF DISASTER RECOVERY

SERVICEMASTER
01.2018 - 01.2019
  • Investigate and identify the need for application and system disaster recovery
  • Disaster Recovery design
  • Disaster Recovery Planning and vulnerability identification
  • Disaster Recovery Testing of critical defined applications
  • Business Impact Analysis

MANAGER OF DATA CENTER OPERATIONS

SERVICEMASTER
01.2012 - 01.2019
  • Hiring, mentoring, and development of new data center staff with little to no experience
  • Company Report Application Management/Monitoring [RunMyJobs] of critical financial reports for daily business planning
  • Company critical financial application processing, and BU report management processing
  • Manage operations of production and development Data Centers totaling over5000 square feet as well as6 remote Call Center Data Centers
  • Manage daily operations of staff in24/7 Data Center facility
  • Cross-trained existing employees to maximize team agility and performance.
  • Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
  • Development/training of Data Center staff on capacity planning, rack and stack etiquette, power management (PDU’s, UPS, & Generators), HVAC, and Fire Suppression
  • Data Center Backup Management
  • Monitoring Application Management
  • Employee performance and merit reviews
  • Manage Annual Data Center Budget
  • Vendor Management
  • Vendor/Maintenance Contract Management
  • Data Center Surveillance and Environmental Monitoring
  • Data Center Design/Build
  • Data Center Capacity Planning
  • Generator/UPS Installation Management
  • Installation of all manner of storage systems, server system/appliances, and network hardware

DATA CENTER OPERATIONS LEAD

IBM (ServiceMaster Contract)
01.2009 - 01.2012
  • Monitoring of Servers, Storage, Applications, Company URL’s, and backup jobs
  • 24/7 level1 support on the Server/Application/Network computing infrastructure for6 companies
  • Monitoring/Break fix for over800 Corporate and Branch LAN/WAN circuits in a VoIP network
  • Manage Financial application processing
  • Planning and implementation of Data Center to24/7 facility
  • Monitoring and support for Data Center power and environmental systems
  • Manage all Data Center hardware installations/decommissions
  • Manage Call Center Data Center Construction/Build
  • Installation of Centralized Data Center Security Surveillance/Environmental Monitoring System across multiple Data Center site locations
  • Data Center Inventory Management
  • Disaster Recovery Testing
  • Data Center Consolidation

Skills

  • Nintex RPA (automation)
  • Process development
  • Diverse employee management and development
  • Solarwinds
  • Dynatrace
  • DataDog
  • Tenable Nessus Security
  • Incident crisis direction management
  • Attentive to customer needs
  • Jira
  • VMware/vSphere
  • Struxureware Data Center Expert
  • ServiceNow
  • CommVault
  • Ivanti
  • Data Center power and environmental infrastructure

Timeline

SERVICE DELIVERY MANAGER

SCICOM INFRA
10.2021 - Current

IT ENGINEER IV

TERMINIX (A ServiceMaster Company)
01.2019 - 10.2021

MANAGER OF DISASTER RECOVERY

SERVICEMASTER
01.2018 - 01.2019

MANAGER OF DATA CENTER OPERATIONS

SERVICEMASTER
01.2012 - 01.2019

DATA CENTER OPERATIONS LEAD

IBM (ServiceMaster Contract)
01.2009 - 01.2012
Jamie Clark