Experienced IT professional with a strong background in service delivery, disaster recovery, and data center operations. Proven track record in managing diverse teams, overseeing critical infrastructure, and implementing automation solutions.
Overview
25
25
years of professional experience
Work History
SERVICE DELIVERY MANAGER
SCICOM INFRA
10.2021 - Current
Manage a 25-member offshore team across 2nd and3rd shifts, managing resources in Application, Database, Middleware, Directory Services, Backup, O365, Virtualization, Storage, ServiceNow, Linux, and Networking (Voice, F5, & Networking)
Vulnerability Management
ServiceNow and ServiceNow Dashboards
Automation creation via Nintex RPA to eliminate manual application processing. Anything is possible.
IT ENGINEER IV
TERMINIX (A ServiceMaster Company)
01.2019 - 10.2021
CommVault backup application management of over 800 VM and physical systems
Vendor resource management of iSeries hosting and managed services
Hardware break fix vendor management
Management of Production and Disaster Recovery Data Center
Disaster Recovery/Ransomware group
Management of Leveraged Partner Certificate group
Experienced in system and application outage diagnose across all hardware infrastructure [Network, Firewall, Server, OS, Storage, etc.]
MANAGER OF DISASTER RECOVERY
SERVICEMASTER
01.2018 - 01.2019
Investigate and identify the need for application and system disaster recovery
Disaster Recovery design
Disaster Recovery Planning and vulnerability identification
Disaster Recovery Testing of critical defined applications
Business Impact Analysis
MANAGER OF DATA CENTER OPERATIONS
SERVICEMASTER
01.2012 - 01.2019
Hiring, mentoring, and development of new data center staff with little to no experience
Company Report Application Management/Monitoring [RunMyJobs] of critical financial reports for daily business planning
Company critical financial application processing, and BU report management processing
Manage operations of production and development Data Centers totaling over5000 square feet as well as6 remote Call Center Data Centers
Manage daily operations of staff in24/7 Data Center facility
Cross-trained existing employees to maximize team agility and performance.
Coordinated with cross-functional teams on projects involving network expansion or facility upgrades, ensuring seamless integration into existing operations.
Development/training of Data Center staff on capacity planning, rack and stack etiquette, power management (PDU’s, UPS, & Generators), HVAC, and Fire Suppression
Data Center Backup Management
Monitoring Application Management
Employee performance and merit reviews
Manage Annual Data Center Budget
Vendor Management
Vendor/Maintenance Contract Management
Data Center Surveillance and Environmental Monitoring
Data Center Design/Build
Data Center Capacity Planning
Generator/UPS Installation Management
Installation of all manner of storage systems, server system/appliances, and network hardware
DATA CENTER OPERATIONS LEAD
IBM (ServiceMaster Contract)
01.2009 - 01.2012
Monitoring of Servers, Storage, Applications, Company URL’s, and backup jobs
24/7 level1 support on the Server/Application/Network computing infrastructure for6 companies
Monitoring/Break fix for over800 Corporate and Branch LAN/WAN circuits in a VoIP network
Manage Financial application processing
Planning and implementation of Data Center to24/7 facility
Monitoring and support for Data Center power and environmental systems
Manage all Data Center hardware installations/decommissions
Manage Call Center Data Center Construction/Build
Installation of Centralized Data Center Security Surveillance/Environmental Monitoring System across multiple Data Center site locations
Data Center Inventory Management
Disaster Recovery Testing
Data Center Consolidation
Skills
Nintex RPA (automation)
Process development
Diverse employee management and development
Solarwinds
Dynatrace
DataDog
Tenable Nessus Security
Incident crisis direction management
Attentive to customer needs
Jira
VMware/vSphere
Struxureware Data Center Expert
ServiceNow
CommVault
Ivanti
Data Center power and environmental infrastructure