Jamie Clay

Treatment Coordinator

Star Dental Partners

Arlington

10.2023 - Current

Created customized treatment plans for patients based on individual needs.
Provided education and resources to help patients understand their treatment options.
Maintained communication with healthcare providers regarding referrals and authorizations.
Performed administrative duties such as filing insurance claims forms or preparing reports.
Provided guidance to patients about their financial responsibility for services rendered.
Facilitated smooth transitions from one level of care to another when needed by patients.
Managed patient scheduling, appointment reminders, and follow-up calls.
Ensured compliance with HIPAA regulations as well as other applicable laws.
Worked closely with medical billing department to ensure accurate coding of all services provided.
Tracked patient progress and updated records accordingly.
Resolved any issues related to payment discrepancies or denials in a timely manner.
Provided support to clinical staff with insurance verification and authorization processes.
Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
Coordinated payment with insurance companies and discussed dental benefits with patients.
Demonstrated flexibility during changes to patient care practice.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Provided administrative support for patient care staff.
Scheduled evaluations and procedures for patients.
Completed insurance verifications and claim forms for patient intake and processing.
Coordinated with insurance companies to confirm patient coverage and process claims.