Jamie Clayton
Colorado Springs,CO
Summary
Results-driven National Director of Operations recognized for high productivity and efficient task completion. Skilled in strategic planning, cross functional team development, and productive team leadership which ensure streamlined operations across multiple locations. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive organizational success.
Overview
9
9
years of professional experience
Work History
National Director of Operations
Ymca Of The Usa
Chicago, IL
03.2022 - Current
- Lead national efforts to advance the YMCA Movement through Health Plan and third-party pay partnerships, providing strategic guidance and operational leadership across all YMCA locations nationwide.
- Spearheaded health plan projects, delivering key strategic leadership, and ensuring alignment with organizational goals.
- Managed fiduciary responsibilities, overseeing budgeting, implementation, and performance reporting for national and local YMCA partnerships.
- Collaborated with national health plan leaders to secure and manage contracts, ensuring optimal partnership terms and mutual growth.
- Cultivated and expanded strategic relationships with stakeholders, utilizing multi-level engagement strategies to drive impact across various YMCA branches and departments.
- Implemented process improvements where needed based on data analysis results or customer feedback.
- Facilitated communication between cross-functional teams to ensure alignment on operational initiatives.
Regional Employer Relations Manager
NextStep Careers
Colorado Springs, CO
11.2020 - 03.2022
- Developed strategies to improve employee relations with management.
- Developed and maintained key accounts and partnerships, driving regional growth, and fostering collaborative relationships across healthcare and long-term care sectors.
- Expanded facility contracts, increasing partnerships from 3 to 107 locations through NextStep's online education platform.
- Managed relationships with new and existing clients, providing tailored business strategies that drove retention and business expansion.
- Contributed to the Operations Team, working cross-functionally to enhance internal processes and ensure effective client outcomes.
Director of Healthcare Integration
YMCA of the Pikes Peak Region
Colorado Springs, CO
12.2015 - 11.2020
- Led the YMCA's healthcare partnerships and programs, focusing on growth, integration, and community collaboration.
- Designed and implemented 10 new health programs, managing a team of 47 instructors, and achieving a 35% improvement in program quality.
- Developed and executed a comprehensive referral system, increasing annual referrals from 20 to 1,000 across 15 primary care providers and hospitals.
- Improved program retention rates from 60% to 87% by enhancing program design, evaluation, and instructor training.
- Participated in strategic planning, budgeting, and operations reviews, ensuring the integrity and alignment of programs with organizational goals.
Education
BBA - Business Administration - Marketing
Kansas State University
Manhattan06-2007
Skills
- Data-driven decision making
- Cross-functional coordination
- Organizational development
- Strategic planning and execution
- Leadership training
- Resource allocation
- Operations oversight
- Operational efficiency
- Quality assurance
- Strategic planning
- Process improvement
- Business management
Timeline
National Director of Operations
Ymca Of The Usa
03.2022 - Current
Regional Employer Relations Manager
NextStep Careers
11.2020 - 03.2022
Director of Healthcare Integration
YMCA of the Pikes Peak Region
12.2015 - 11.2020
BBA - Business Administration - Marketing
Kansas State University
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