Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamie Codiga

Fayetteville,NC

Summary

Dynamic Assistant Manager with a proven track record at Chicken Salad Chick, excelling in customer service and sales analysis. Skilled in budget management and team leadership, I successfully enhanced employee performance and satisfaction while implementing quality control measures. Recognized for strategic thinking and effective conflict resolution, driving operational excellence and fostering a positive workplace culture.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Chicken Salad Chick
Fayetteville, NC
09.2024 - Current
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Created and managed budgets for travel, training, and team-building activities.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Proposed or approved modifications to project plans.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Implemented quality control measures to uphold company standards.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Operated a variety of machinery and tools safely and efficiently.

Assistant Manager

Mission BBQ
Fayetteville, NC
03.2023 - 03.2024
  • Managed customer service inquiries and complaints in a timely manner.
  • Created reports on sales trends, inventory levels, and financial data.
  • Ensured compliance with safety regulations and company policies.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Proposed or approved modifications to project plans.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Communicated regularly with customers to gain insights into their needs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.
  • Maintained up-to-date knowledge of company products and services.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Established processes for monitoring customer satisfaction levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Identified needs of customers promptly and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

High School Diploma -

Freedom Christian Academy
Fayetteville, NC
05-2015

Skills

  • Customer service
  • Sales analysis
  • Budget management
  • Employee training
  • Quality control
  • Team leadership
  • Conflict resolution
  • Data reporting
  • Performance evaluation
  • Inventory management
  • Training development
  • Communication skills
  • Performance management
  • Employee scheduling
  • Work Planning and Prioritization
  • Customer service and satisfaction
  • Consulting
  • Verbal and written communication
  • Negotiation and conflict resolution
  • Operations management
  • Strategic thinking
  • Documentation and reporting
  • Adaptability
  • Profit and loss management
  • Performance evaluations
  • Budgeting and finance
  • Marketing
  • Professional and courteous
  • Sales reporting
  • Reporting and documenting
  • Vendor management
  • Employee development
  • Problem-solving
  • Customer rapport
  • Business intelligence
  • Shift scheduling
  • Negotiation
  • Interpersonal skills
  • Hiring and training
  • Goal setting
  • Emergency response
  • Problem resolution
  • Cost reduction
  • Retail operations management
  • Multitasking
  • Problem-solving abilities
  • Staff development
  • Employee engagement

Accomplishments

  • I received a "superior sailor" award while serving in the USN

Timeline

Assistant Manager

Chicken Salad Chick
09.2024 - Current

Assistant Manager

Mission BBQ
03.2023 - 03.2024

High School Diploma -

Freedom Christian Academy
Jamie Codiga