Jamie Coleman
Keller,TX
Summary
Hospitality professional with extensive experience in high-volume dining environments, consistently delivering exceptional service. Recognized for strong teamwork and commitment to customer satisfaction. Adaptable and reliable, ensuring seamless operations through effective communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Server
Horizion 76
01.2025 - Current
- Managed multiple tables simultaneously while maintaining high service quality.
- Delivered food and beverages promptly, ensuring attention to customer needs.
- Utilized POS system for order placement, bill management, and processing complimentary items.
- Established strong relationships with regular customers to enhance loyalty.
Shift Lead
Squishable
06.2024 - 12.2024
- Executed opening and closing procedures, ensuring accurate till balances.
- Collected and entered data into database system for streamlined access.
- Enhanced customer experience through effective service delivery and issue resolution.
- Prepared shift summary reports for supervisor, maintaining regular communication on objectives.
Assistant Manager
Claire's Boutique
02.2024 - 05.2024
- Supervised daily operations to achieve performance, quality, and service goals.
- Maintained clean, safe, and organized store environment to improve customer experience.
- Fostered positive work environment by developing strong relationships with staff.
- Monitored cash intake and deposit records, enhancing accuracy and minimizing discrepancies.
Shift Leader
Smoothie King
01.2023 - 02.2024
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Shift Leader
Tropical Smoothie Cafe
02.2022 - 11.2022
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Shift Leader
Crumbl Cookies
08.2021 - 12.2021
- Trained new employees and delegated daily tasks to enhance productivity.
- Maintained clean, safe work environment while enforcing adherence to safety protocols.
- Accurately processed cash and credit card transactions using POS software.
- Oversaw daily cash handling procedures, ensuring accurate records and minimizing discrepancies.
Table Busser
Lupe Tortilla
06.2021 - 08.2021
- Cleared, cleaned, and set tables swiftly to enhance table turnover during peak periods.
- Maintained cleanliness by collecting trash, wiping spills, and removing trays promptly.
- Collaborated with staff to identify and implement more efficient task completion methods.
- Boosted customer satisfaction by ensuring readiness of tables for incoming guests.
Education
GED -
Timber Creek Highschool
Keller, TX05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server
Horizion 76
01.2025 - Current
Shift Lead
Squishable
06.2024 - 12.2024
Assistant Manager
Claire's Boutique
02.2024 - 05.2024
Shift Leader
Smoothie King
01.2023 - 02.2024
Shift Leader
Tropical Smoothie Cafe
02.2022 - 11.2022
Shift Leader
Crumbl Cookies
08.2021 - 12.2021
Table Busser
Lupe Tortilla
06.2021 - 08.2021
GED -
Timber Creek Highschool
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