Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Jamie Coleman

St. Louis,MO

Summary

Accomplished professional with many years of experience heading team of medical assistants. Veteran expert at guiding successful daily patient interactions and medical office operations. Well-versed in management of electronic medical records systems and information management.

Overview

8
8
years of professional experience

Work History

Lead Medical Assistant

Arrhythmia Center
St Louis, MO
11.2023 - Current
  • Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
  • Provided guidance and support for new employees during their orientation period.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Provided assistance to physicians with clinical tasks such as measuring vital signs and administering medications.
  • Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Coordinated with other departments within the hospital setting to facilitate a smooth workflow throughout the facility.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Developed effective strategies for improving customer service standards in order to increase patient satisfaction levels.

Small Business Owner

Jae's Cake Connection
St. Louis, MO
01.2019 - Current
  • Oversaw daily operations of small business including customer service and financial management.
  • Identified new technologies that could be used to improve efficiency and productivity.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Medical Assistant

SSM SLU HOSPITAL
Saint Louis, MO
06.2017 - 11.2023
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Collected samples from patients for laboratory testing purposes.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Education

Bachelor of Arts - Healthcare Administration

SNHU
Manchester, NH
05-2027

Skills

  • Patient care
  • Healthcare compliance
  • Team collaboration
  • Staff training
  • Issue resolution
  • Clinical leadership
  • Clinical flow management
  • Team building and supervision
  • Customer service
  • Employee training
  • Medical equipment operation
  • Medical terminology proficiency
  • Phlebotomy techniques
  • Patient scheduling
  • Electrocardiography (EKG)
  • Procedure assistance
  • Vital signs and examinations

Education and Training

other

Timeline

Lead Medical Assistant

Arrhythmia Center
11.2023 - Current

Small Business Owner

Jae's Cake Connection
01.2019 - Current

Medical Assistant

SSM SLU HOSPITAL
06.2017 - 11.2023

Bachelor of Arts - Healthcare Administration

SNHU

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