Jamie Comes
Texarkana,TX
Summary
Seeking A position where my experience and abilities are challenged to enhance organizational growth and profitability. Willing to relocate: Anywhere
Overview
17
17
years of professional experience
Work History
Manager
Rocket Fast Car Washes
Texarkana, TX
03.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
Operations Manager
Rain Forest Car Wash and Lube Centers
Cypress, TX
05.2022 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
District Manager
Raceway Car Wash - Lancaster, TX Clean Getaway
Frisco, Tx
01.2017 - 04.2022
- Ensuring customer satisfaction by identifying and resolving customer concerns and complaints
- Ensured car wash quality standards
- Managed overall vehicle flow and production in car wash operation and ensured car wash compliance with government standards
- Conducted safety training and meetings and performed opening and closing duties
- Maintained car wash equipment, managed inventory of chemicals, towels and other supplies
- Managed and maintained employee timecard to ensure accurate payroll
- Maintained accurate records and reports to achieve profitable goals
- Performed essential duties and responsibilities for all car wash employees
- Sales of Fast Passes
- Ran two locations Lancaster, TX and Frisco, TX
- Manager Hutchins Oil and Lube Express Car Wash
General Manager
Hutchins Express Wash and Lube
Hutchins, TX
09.2014 - 12.2016
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Manager
Red Oak Car Wash Full Service
Cypress, TX
02.2009 - 08.2014
- Maintain a fast-moving atmosphere between employees and customers to ensure a smooth workday and customer satisfaction
- Check all wash parts and pumps to ensure all components are functioning properly
- Ensure customer satisfaction with every wash
- Always practice safe working for general safety of employee and customer
- In charge of maintaining and ordering carwash chemicals and supplies.
Education
Business
Cedar Valley College
Lancaster, TX05.2009
Skills
- Microsoft office (10 years)
- Payroll (10 years)
- Chemical Inventory (10 years)
- Sales Management (10 years)
- Team Management (10 years)
- Ability to communicate effectively (10 years)
- Organizational Skills (10 years)
- Sunny's Control's (5 years)
- DRB (10 years)
- Team Building
- Inventory Management
Additional Information
- Key Achievements:
- Increased client base by offering bundle discounts based on minimal profit deals.
- Increased sales and marketing.
Timeline
Manager
Rocket Fast Car Washes
03.2025 - Current
Operations Manager
Rain Forest Car Wash and Lube Centers
05.2022 - 02.2025
District Manager
Raceway Car Wash - Lancaster, TX Clean Getaway
01.2017 - 04.2022
General Manager
Hutchins Express Wash and Lube
09.2014 - 12.2016
Manager
Red Oak Car Wash Full Service
02.2009 - 08.2014
Business
Cedar Valley College