Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Manager

Jamie Comes

Texarkana,TX

Summary

Seeking A position where my experience and abilities are challenged to enhance organizational growth and profitability. Willing to relocate: Anywhere

Overview

17
17
years of professional experience

Work History

Manager

Rocket Fast Car Washes
03.2025 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved marketing to attract new customers and promote business.

Operations Manager

Rain Forest Car Wash and Lube Centers
05.2022 - 02.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

District Manager

Raceway Car Wash - Lancaster, TX Clean Getaway
01.2017 - 04.2022
  • Ensuring customer satisfaction by identifying and resolving customer concerns and complaints
  • Ensured car wash quality standards
  • Managed overall vehicle flow and production in car wash operation and ensured car wash compliance with government standards
  • Conducted safety training and meetings and performed opening and closing duties
  • Maintained car wash equipment, managed inventory of chemicals, towels and other supplies
  • Managed and maintained employee timecard to ensure accurate payroll
  • Maintained accurate records and reports to achieve profitable goals
  • Performed essential duties and responsibilities for all car wash employees
  • Sales of Fast Passes
  • Ran two locations Lancaster, TX and Frisco, TX
  • Manager Hutchins Oil and Lube Express Car Wash

General Manager

Hutchins Express Wash and Lube
09.2014 - 12.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.

Manager

Red Oak Car Wash Full Service
02.2009 - 08.2014
  • Maintain a fast-moving atmosphere between employees and customers to ensure a smooth workday and customer satisfaction
  • Check all wash parts and pumps to ensure all components are functioning properly
  • Ensure customer satisfaction with every wash
  • Always practice safe working for general safety of employee and customer
  • In charge of maintaining and ordering carwash chemicals and supplies.

Education

Business

Cedar Valley College
Lancaster, TX
05.2009

Skills

  • Microsoft office (10 years)
  • Payroll (10 years)
  • Chemical Inventory (10 years)
  • Sales Management (10 years)
  • Team Management (10 years)
  • Ability to communicate effectively (10 years)
  • Organizational Skills (10 years)
  • Sunny's Control's (5 years)
  • DRB (10 years)
  • Team Building
  • Inventory Management

Additional Information

  • Key Achievements:
  • Increased client base by offering bundle discounts based on minimal profit deals.
  • Increased sales and marketing.

Timeline

Manager

Rocket Fast Car Washes
03.2025 - Current

Operations Manager

Rain Forest Car Wash and Lube Centers
05.2022 - 02.2025

District Manager

Raceway Car Wash - Lancaster, TX Clean Getaway
01.2017 - 04.2022

General Manager

Hutchins Express Wash and Lube
09.2014 - 12.2016

Manager

Red Oak Car Wash Full Service
02.2009 - 08.2014

Business

Cedar Valley College

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