Summary
Overview
Work History
Education
Skills
Certification
Training
Clinical Governance Council Core Member
Timeline
Generic

Jamie Conklin

Summary

Talented medical professional with 19 years' experience Delivering urgent and acute care and more than 3 years in clinical leadership and market operations. Proven success as Lead Advanced Practice Provider for Phoenix and Tucson and as Market Manager for Phoenix, where responsibilities included onboarding and training new providers, conducting performance evaluations, resolving patient concerns, hosting monthly meetings, and leading multi-disciplinary teams including APPs and paramedics. Skilled at fostering strong partnerships with healthcare leaders, driving process improvements, and promoting team engagement while maintaining hands-on clinical practice. Recognized as a dedicated, and collaborative leader with a commitment to patient-centered care.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Market Manager-Phoenix

Dispatch Health
04.2022 - Current
  • Lead and support a team of up to 13 paramedics, including 2 lead paramedics, ensuring high-quality patient care and operational excellence
  • Manage day-to-day operational issues in the Phoenix market including managing fleet and serving as the key contact for workflow changes.
  • Collaborate with APP leadership, operational leaders, and healthcare partners to align market operations and challenges with organizational goals.
  • Report on key market performance metrics, identifying trends and implementing process improvements.
  • Foster team engagement and professional growth through regular communication, leadership guidance, and problem resolution.
  • Role ending due to position elimination

Lead Advanced Practice Provider (APP)

Dispatch Health
01.2022 - Current
  • Conduct monthly performance scorecards based on KPI's and hold regular 1:1 check-ins with APP team members.
  • Onboard and train all new APPs through orientation, ride along evaluations, and mentorship
  • Facilitate monthly meetings to align staff on clinical and operational goals while recognizing and celebrating team accomplishments.
  • Address patient complaints and implement service recovery strategies to ensure satisfaction.
  • Collaborate with leadership and external healthcare partners to strengthen teamwork and care quality.
  • Maintain ongoing clinical practice, seeing patients 3-4 days per month to stay connected to frontline care.

Physician Assistant-Clinical Provider

Banner Urgent Care
01.2019 - 01.2022
  • Delivered in-home care for diverse patient populations with complex needs.
  • Independently diagnosed, treated, and managed urgent medical conditions.
  • Consistently exceeded quality and patient satisfaction benchmarks.

Physician Assistant

Western New York Immediate Care
05.2010 - 07.2014
  • Provided urgent care for diverse patient populations, diagnosing and treating a wide range of acute conditions.
  • Performed multiple procedures including suturing/stapling, I&D of abscesses, creating and applying splints, reduction of joint dislocations.
  • Interpreted diagnostic tests and coordinated patient transfers to emergency departments when necessary.
  • Collaborated with physicians and healthcare teams to ensure continuity of care.

Physician Assistant

Sheridan Medical Group
09.2006 - 01.2013
  • Evaluated and treated multiple acute medical problems of children and adults
  • Performed baby and adolescent well exams and administered the appropriate immunizations
  • Participated in screening sports physicals
  • Gathered detailed medical histories and performed complete physical exams on adult patients
  • Treated chronic medical illnesses and managed multiple medications
  • Addressed daily triage messages regarding patient concerns and conducted patient call backs
  • Covered for attending physicians while they were out of the office

Education

B.S - Health Science

Gannon University
Erie, PA
01.2006

Masters - Physician Assistant Science

Gannon University
Erie, PA
01.2005

Skills

  • Infection Control Procedures
  • Diagnostic test ordering
  • Ensuring patients’ comfort
  • Lab result evaluation
  • Effective interpersonal communication
  • Collaborates effectively in teams
  • Medical histories and vital statistics
  • Diagnosing illnesses and providing proper treatments
  • Enjoys working closely with others
  • Highly skilled in various procedures
  • Problem-solving
  • Friendly, positive attitude
  • Organizational skills
  • Active listening
  • Organization and time management

Certification

  • NCCPA Board Certified in 2006
  • NCCPA Board Recertification in 2011, 2020
  • BLS Certified
  • ACLS Certified
  • Current DEA license
  • Licensed in the state of Arizona, formerly New York

Training

  • Maintained 100 hours of CME requirements every 2 years
  • Attended a variety of medical conferences
  • Attended APPex conference in 9/2005

Clinical Governance Council Core Member

Core Member, Clinical Governance Council (June 2024 – Present)

  • Serve as a core member of the Clinical Governance Council, contributing to strategic discussions on key organizational issues.
  • Participate in monthly meetings to evaluate challenges and develop collaborative solutions that support clinical excellence and operational effectiveness.
  • Engage with the executive leadership team to align council recommendations with organizational priorities and decision-making.

Timeline

Market Manager-Phoenix

Dispatch Health
04.2022 - Current

Lead Advanced Practice Provider (APP)

Dispatch Health
01.2022 - Current

Physician Assistant-Clinical Provider

Banner Urgent Care
01.2019 - 01.2022

Physician Assistant

Western New York Immediate Care
05.2010 - 07.2014

Physician Assistant

Sheridan Medical Group
09.2006 - 01.2013

Masters - Physician Assistant Science

Gannon University

B.S - Health Science

Gannon University

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