Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jamie Cook

Jamie Cook

Del Valle,TX

Summary

Background in City of Austin Human Resources, Health and Human Services, State of Texas Human Resources, State, safety, administrative operations and Ombudsman affairs for an Executive Level Office.

Overview

39
39
years of professional experience

Work History

Human Resources Specialist

City of Austin
03.2022 - Current
  • Currently work with all levels of Management, answer human resources related questions via email, Teams or by phone, providing customer service support to staff on various issues and questions related to benefits, payroll, human resources, Human Resources files, and open enrollment/benefits questions
  • Draft letters, memos, emails and other correspondence to staff as appropriate
  • Contact and assist new hires with the onboarding process, which includes administering new hire paperwork, registration for City New Employee Orientation (LMS Training site), obtaining I-9 documentation for work eligibility using E-Verify, and ID badging info, etc
  • Enter new and current employee information into Banner (HRIS) as well as, promotions, demotions, status changes, salary adjustments, salary bonuses, Supervisor changes, and separations (retirements/resignations, terminations)
  • Create New Hire Folders and maintain staff HR files
  • Assist with posting jobs on the e-career site, as well as other create and post jobs on numerous external job sites
  • Prepare the setup and scheduling of job interviews as needed
  • Travel via city vehicle to various city departments to pick up and/or drop off HR files as needed
  • Coordinate with CTM and schedule new hires for their computer equipment
  • Forward appropriate copies of HR related paperwork to City HRD for filing
  • Create spreadsheets as needed using Excel or Word
  • Assist the HR Manager with maintaining the department’s floor and seating plan, updating employee nameplates for new hires and as changes or moves occur
  • Help with setting up for DSD Department NEO and for HR and Records Division Team meetings
  • Also maintain and update the DSD Employee Listing on SharePoint when employee changes occur such as resignations, terminations, transfers, status changes, etc
  • Assist Employee Relations Representative with electronic filings of DSD staff SSPRs as needed
  • All work is performed using Banner, Excel, Word, Visio, Teams, SharePoint.

Retired Status
07.2019 - 03.2022

Staff Services Officer IV

Texas, State Health Services
01.2018 - 07.2019
  • Performed a variety of complex administrative activities planning, directing, and coordinating several staff services functions such as human resources, accounting, budgeting, purchasing, information technology, training, and property management
  • Represented the FMU in communicating with state and local authorities and in coordinating administrative matters with other areas of the DSHS
  • Assisted in the preparation of original correspondence, memoranda, and reports using word processing and spreadsheet software applications for management's approval
  • Work included coordinating and assisting with the development of short- and long-term strategic plans, completing unit assignments, implementing policy and procedures, addressing personnel issues, coordinating and maximizing resources for efficient business operations, responding to internal and external inquiries, and participating in special projects
  • Identified issues and risks and made recommendations for changes within the Unit
  • Coordinated Unit activities related to the legislature and legislative session
  • Assignments were performed in accordance with DSHS/Division policies with considerable latitude for exercising initiative and independent judgment.

Staff Services Officer IV

Texas Department of State Health Services
01.2017 - 01.2018
  • Provided administrative/technical assistance and information to the Director of the CMS-CHI/LIDS Contract Unit, on budgets, the biennial operating plan, legislative appropriation requests, capital budget, personnel management, FMLA procedures as well as assist with processing personnel actions and job audits (HR29s, HR0113s, etc.) as needed or requested, and federal/state and local laws and legislation as they relate to public administration policies and procedures
  • Setup and schedule meetings on behalf of Unit/Director
  • Work with Managers and supervisors to plan, track, coordinate and/or prepare data or information to process administrative assignments, reports, special requests and legislative cost estimates from the Division for Disease Control Prevention, now Program Operations as of 9/1/2017, DSHS Senior Management, and other state agencies
  • Recommends and implements changes to existing policies, methods, and procedures to meet legislative changes and new operational needs
  • Provides technical support in the development of budgets and monitors budgets for the Unit
  • Purchase supplies for the unit utilizing the Agency's purchase process/systems
  • Coordinates budgeting of funds and positions with the Financial Management Division as required
  • Requests budget revisions and reviews vouchers for payment
  • Reviews contract payments
  • Assists with preparing budget reports based on an analysis of available financial information resources, both federal and state funding
  • Maintains and updates the Unit’s orientation and administrative manuals
  • Oriented and mentored new administrative staff as needed
  • Assist with the posting, interviewing and selection process as needed
  • Coordinate posting and hiring of positions within the Unit
  • Provided assistance/guidance to the Director and managers regarding screening, interviewing, hiring, promotions, merit increases, disciplinary actions, demotions, and transfer of employees
  • Serve as a contact person for human resource issues for the Unit
  • Tracked Unit's reporting of Open Records requests and provides guidance on record retention policies
  • Develops out of state travel plan for the Unit and communicates with the Section office on the plan
  • Coordinate with the Division IT liaison on computer deployments and any relevant systems upgrades
  • Inform and coordinate archival policies and procedures for the Section
  • Serve as the Unit Safety Officer and back up emergency floor coordinator
  • Participate and/or serve in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Staff Services Officer IV

Texas Department of State Health Services, Community Health Services
05.2013 - 12.2016
  • Provided technical assistance and information to the Director and Section Managers on budgets, the biennial operating plan, legislative appropriation requests, capital budget, personnel management, and federal/state and local laws and legislation as they relate to public administration policies and procedures
  • Work with Section managers and supervisors to plan, track, coordinate and/or prepare data or information to process administrative assignments, reports, special requests such as HEART and Legislative requests from the Division for Family and Community Health Services, DSHS Senior Management, and other state agencies
  • Recommends and implements changes to existing policies, methods, and procedures to meet legislative changes and new operational needs
  • Provides technical support in the development of budgets and monitors budgets for divisions and units the Section
  • Coordinated budgeting of funds and positions with the Financial Management Division as required
  • Requests budget revisions and reviews vouchers for payment
  • Reviews contract payments
  • Assists with preparing budget reports based on an analysis of available financial information resources, both federal and state funding
  • Provide direction and guidance to all administrative support staff in the Section on relevant DSHS policies and procedures, FMLA procedures as well as assist with processing personnel actions and job audits (HR29s, HR0113s, etc.) as needed or requested
  • Maintains and updates the Section’s orientation and administrative manuals
  • Convenes and leads monthly meetings with administrative staff to review policies and procedures and assess training needs of staff
  • Orients and mentored new administrative staff as needed
  • Provides support on major projects affecting administrative staff
  • Recommends training and other resources for Section administrative staff to Managers and the Director
  • Assist with the posting, interviewing and selection process
  • Coordinate posting and hiring of positions for the Units within the Section
  • Provided assistance/guidance to managers regarding screening, interviewing, hiring, promotions, merit increases, disciplinary actions, demotions, and transfer of employees
  • Serve as a contact person for human resource issues for the Section
  • Tracks Section reporting of open records requests and provided guidance on record retention policies
  • Develops out of state travel plan for the Section and communicates with the Division office on the plan
  • Coordinate with the Division IT liaison on computer deployments and any relevant systems upgrades
  • Inform and coordinate archival policies and procedures for the Section
  • Serve as the Section Safety Officer and back up emergency floor coordinator
  • Participate and/or serve in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.

Hiring Specialist

Texas Health and Human Services, Office of Social Services
04.2008 - 02.2010
  • Provide consultative services and HR assistance in the planning, strategic development and implementation of interview and selection process for OES
  • Recruit, post, hire and assess applicants' knowledge, skills and abilities for placement within OES
  • Provide input on OES HR guidelines and processes and interpret OES HR policies related to hiring
  • Also responsible for special projects from upper management as needed
  • At times, assign work to others within the OES Hiring Unit
  • Recruits and posts OES Outstation and Data Integrity job vacancies in AccessHR
  • Receives job vacancy requests via OES Posting e-Mail Box, reviews job vacancy requests to ensure accuracy of attributes, creates job vacancy announcements in AccessHR
  • Assists OES Executive staff, Regional Directors/Managers with screening applications, scheduling interviews, serving on interview panels and making hiring recommendations to the hiring authorities to accomplish the mission of OES
  • Works with Convergys and HHSC HR on program issues related to the hiring and on-boarding process
  • Provides consultative services and technical Human Resources assistance to Program Managers, Regional Directors, State Officers, and Executive Staff
  • Interprets Human Resources policies related to employment and compliance with state and federal policies and regulations
  • Prepares and provides monthly management reports, analyses, and correspondence to keep management abreast and responsive to hiring, recruitment, posting, turnover and retention
  • Develops, implements, and maintains OES Human Resources procedures, guidelines, processes and hiring standards
  • Reviews and provides recommendations on OES guidelines and standards regarding compensation plans, staffing and classification titles in order to provide consistency and pay equity
  • Provides other duties as assigned by management to include special projects, but not limited to career track management, reports, and position control
  • Work with and support each team members’ job responsibilities.

Administrative Assistant IV

Texas Health and Human Services Commission
10.2007 - 04.2008
  • Provided highly advanced complex administrative support and technical assistance to the Associate Commissioner for Consumer Support and Workforce Services which oversees the Office of the Ombudsman, HHS Human Resources, Civil Rights Office, and the Office of Community Collaboration
  • Provide support to the Staff Services Officer and division directors as needed and requested
  • Prepared, with limited supervision from the Associate Commissioner, correspondence, reports, and documents
  • On behalf of the Associate Commissioner, performed various duties on AccessHR human resources system, creating performance plans for direct reports, approving any leave requests as needed
  • Maintained calendar for the Associate Commissioner
  • Made travel arrangements for the Associate Commissioner and other staff, which includes reviewing all travel documentation for appropriate information, preparing and processing travel vouchers in accordance with Commission policy
  • Tracked travel vouchers to completion and monitors Expenditures
  • Prepared and compiled performance measure and complaint reports for submission to the Deputy Executive Commissioner and Executive Commissioner for HHSC
  • Scheduled meetings, conferences, and/or conference calls using Outlook email or other means as applicable, to include notification of all parties involved; assists in planning and preparing agendas and meeting materials; may take minutes and notes; prepares files in advance of meetings; tracks meetings tasks and follow-up lists; and if necessary, makes travel arrangements related to meetings
  • Developed documents and correspondence, electronic and hard copy communications using word processing, charts, graphs, and tables using Microsoft Word, PowerPoint, Excel, Access, Visio, MS Project, HHSAS Purchasing System, and other computer software
  • Receives incoming mail
  • Identifies pending assignments and other issues to the Associate Commissioner and Staff Services Officer's attention to ensure that the deadlines are met
  • Tracked assignments, action items, hot issues, special projects, and required reports for the Associateship Office using Excel
  • Accurately distributed assignments to appropriate staff on same day of receipt
  • Maintain suspense dates and follows-up with staff on status of assignments
  • Informs the Associate Commissioner of past-due assignments
  • Answers Associateship telephone calls quickly and courteously, clearly identifying the office
  • Alerts Associate Commissioner of any sensitive inquiries, documents, telephone calls and messages clearly and completely
  • At times, makes inquiry calls on behalf of Associate Commissioner
  • Develops, coordinates, and maintains the filing system and retrieves information as required by the Texas State Library; and adheres to the principles of confidential information
  • Serves contact for Records Coordinator
  • Coordinated and develops Administrative procedures with all other Staff Services Officers and Administrative support staff within the Associateship on topics such as purchasing, mail handling, logging and processing, travel voucher preparation and timekeeping.

Administrative Assistant IV

HHSC Ombudsman Office
12.2004 - 09.2007
  • Provide complex level administrative support to the Associate Commissioner for the Office of the Ombudsman
  • Also provide backup assistance to the Ombudsman Executive Assistant in assigning legislative and commissioner office complaints and inquiries to complaint resolution specialists
  • Serve as the Administrative Assistant Team Lead for 7 support staff
  • Provide back up coverage to the Ombudsman Main customer service phone line, transferring calls to various units as appropriate
  • Setup meetings on Outlook, take and transcribe minutes from various meetings on a regular basis, arrange travel for the associate commissioner, order supplies through email and the HHSC Purchasing system, maintain central filing system, confidential files, schedules meetings and appointments on behalf of the Associate Commissioner
  • Assist Ombudsman Management Staff and other various staff as needed
  • Type and create various documents, memos, letters, charts, and graphs, etc
  • Using MS Word, Excel, PowerPoint, Visio, Access
  • Use Outlook messaging
  • Research for information on the internet as needed
  • Monitor and ensure that assignments deadlines are met, maintain inventory for the entire Program by updating the HHSAS system
  • Order supplies via Procard, PRF or HHSAS process
  • Register staff for training as requested
  • Ensure that staff assignments are being completed
  • At the discretion of the Associate Commissioner, ensuring that AccessHR processes (Personnel, hiring, time and leave, performance measures, etc.) are current and up to date.

Administrative Assistant II

Texas Department of State Health Services, DSHS
03.2003 - 11.2004
  • Scheduled meetings and maintained calendar for the Assistant Commissioner and the Prevention and Preparedness Senior Management Team
  • Scheduled appointments as needed
  • Worked with Chief of Staff to plan and schedule meetings coordinating with other offices throughout DSHS, and rescheduled appointments as conflicts arise
  • Composed and produced routine letters, memos, tables, reports, spreadsheets, and slide presentations ensuring proper format
  • Developed, organized, updated and maintained record keeping and filing systems for Prevention and Preparedness
  • Inventoried and ordered office supplies to maintain a necessary stock using online ordering system
  • Assisted staff with copier, fax, printer jams, and malfunctions and assure paper trays and toner cartridges are replenished
  • Assisted the Chief of Staff on classifications audits and procedures
  • Created and maintained databases, spreadsheets, reports, graphs and org charts to track monthly and quarterly reports using Access, Excel, PowerPoint, Visio Org Chart Plus, MS Word, etc
  • Assisted with preparing, collecting, copying needed materials and arrangements for weekly meetings
  • Reviewed and edited all incoming documents including confidential correspondence
  • Assigned suspense items to appropriate Division and Section staff and respond, coordinate and submit within due dates
  • Identified, developed and revised administrative policy and procedures and standards as assigned by the Medical Research Specialist and the Chief of Staff
  • Monitored and coordinated activities required to keep current entries into the Comprehensive and Legislative Reporting (CLR) system
  • Provided routine reports from the CLR system to the Medical Research Specialist
  • Prepared and arranged travel for staff, which included airline, car rental and hotel reservations, preparation of various Travel forms, including computation and data entry on the DSHS Mainframe Accounting System
  • Maintained the administrative records, including personnel, correspondence, reports, and reference materials; answers the phones for P&P, and distributed incoming and outgoing mail
  • Assisted the Financial and IT ASC Directors in their daily activities and in developing procedures to support the operational functions
  • Provided administrative assistance to the Associate Commissioner, Staff Services Officer V (Chief of Staff), two ASC Directors, and other staff within P&P Central Office
  • Responsible for tracking documents submitted for approval by Associateship or higher authority, assuring proper format, completion and timely approval
  • Inventoried and ordered office supplies to maintain a necessary stock
  • Ensured all office equipment (fax machine, photocopier, LaserJet printer, etc.) is in good working condition by arranging promptly for repair
  • Tracked various assignments as needed for the Associateship Office.

Program Administrative Assistant II

Texas Department of Health
11.1999 - 03.2003
  • Under general direction of the Staff Services Officer, performed administrative duties for the Adult Health Program, Comprehensive Cancer Planning Project, and the Prostate Cancer Education Program
  • Review and prepare on PC computer special and routine correspondence, charts, graphs, and tables while protecting confidentiality of classified files
  • Prepare travel request forms, make travel arrangements and perform travel reimbursement procedures to meet the needs of the staff and fulfill TDH requirements
  • Submit timesheets and leave slips for all of the Adult Health Program
  • Work also involves assisting in the preparation of conference/training presentations (including, but not limited to use of WP 9.0, MS Word, PowerPoint, Excel, Access, FoxPro, Outlook, Harvard Graphics software)
  • Also work as the program’s Records Retention Coordinator
  • Will travel approximately 25% to meeting sites to assist with taking and transcription of the minutes, assist presenters with travel documentation
  • Maintain the projects administrative records, including personnel, correspondence, reports and reference materials; answers the project’s toll-free line, and distributes incoming and outgoing mail; and prepares and formats grant applications to the CDC
  • Assists the Project Coordinator in developing administrative procedures to support the program’s operational functions
  • Work with the Projects’ staff and Coalition and workgroup members to plan and schedule meetings using the TDH bridge lines and conference scheduling resources
  • Assists staff and members with preparing and collecting needed materials and arrangements for meetings held across the state
  • Answers phones and assist with questions on Alzheimer’s, Prostate Cancer and Comprehensive Cancer, routing calls as appropriate
  • Order supplies for the department.

Human Resources Clerk IV

Texas Department of
10.1998 - 11.1999
  • Performed clerical tasks as a member of the Human Resources Team
  • Work involved PC operation for both data entry and word processing
  • Entry of job application information into the Human Resources Applicant Tracking System
  • Generated job information into the Human Resources Applicant Tracking System
  • Generated job applicant acknowledgement, interview, regret letters, and production reports
  • Typed correspondence, reports and prepared travel vouchers for other members of the team using Word Perfect 7.0
  • Backed up the phones for other clerical co-workers in the Bureau as needed, such as answering phones, taking messages, transferring calls, reception area, receiving applications at the front desk
  • Copied and scanned job postings
  • Entered employee address changes into the Human Resources System
  • Rotated Team Leader responsibilities on a monthly basis
  • As Team Leader, was responsible for overseeing time and leave for support section
  • Provided support to the Supervisor, Human Resources Specialists, Recruiters, and Processing Clerks as needed
  • Prepared correspondence, memos and reports, process travel requests, scans job descriptions, etc.

Word Processing Operator II

Texas Department of Health
06.1998 - 10.1998
  • Provided secretarial and administrative assistance to the staff of the Medical and Academic Licensing Program in the Bureau of Radiation Control; effected semi technical amendments of License documents, correspondence, memos and special projects using a word processor/computer in Word Perfect 5.1 & 6.1, and FoxPro Letter Writer software
  • Duties also included proofreading documents and correspondence and formatting and layout of licenses
  • Produced/prepared copies of final work, particularly licenses, in correct page layout for licenses using word processing software
  • Operated personal computer in the preparation of letters, reports, and license documents
  • Answered questions from callers, prepared and mailed information packets to licensees/general public on a routine basis
  • Maintained license files, made and distributed copies of licenses and correspondence and performed general and special office duties as directed
  • Maintained and updated the program’s reference library database and authorized physician user database using FoxPro.

Admin Assistant III

Texas Department of Health, Evins
02.1998 - 06.1998
  • Under general supervision of the Director of Business Operations, performed administrative support services for the Bureau staff, consisting of technical and professional personnel
  • Responsible for preparation control, and disposition of administrative documents
  • Served as Bureau records retention coordinator
  • Maintained personnel time and leave records, coordinated travel arrangements, and performed data entry
  • Performed Ad Hoc reporting and report distribution for Bureau project tracking system
  • Made arrangements for group meetings and business conferences
  • Reviewed, distributed, and performed independent action on incoming correspondence and telephone calls for the Bureau
  • Assured distribution of Bureau policies, procedures and announcements to appropriate Bureau staff
  • Prepared minutes from Bureau staff meetings
  • Created spreadsheets and tables using Word, Excel, Harvard Graphics, and Word Perfect, etc.

Insurance Sales Representative

Reliable Life Insurance Company
09.1997 - 01.1998
  • Responsible for selling life and fire insurance policies in a designated territorial area (Lockhart, Del Valle, Luling, Cedar Creek, Texas, etc.)
  • Job also involved underwriting procedures and collection of insurance premiums from approximately 150 customers on a daily basis
  • Very extensive person-to-person contact with the customers, problems solving of any customer concerns regarding their Life and Fire Insurance policies
  • Performed accounting and bookkeeping of the monies collected and turned in money to the district office on a weekly basis
  • Measured square footage for Fire insurance customers
  • Travel between Lockhart, Cedar Creek, and Del Valle areas using own vehicle.

Word Processing Operator II

State Farm Insurance
10.1995 - 09.1997
  • Worked as a Back-up Lead Worker as required
  • Printed, copied and distributed the Dictaphone Machine job sheets to all Word Processing Operators at the beginning of the afternoon shift
  • Word Processing Operator duties included transcription of all dictation for all of the State Farm Offices and Agencies throughout the South Texas area
  • Transcription was done of various insurance forms, reports, letters, memos, recorded statements, special assignments, etc
  • On the PC using Word Perfect 5.1 software.

Workers’ Comp Rep / Administrative Associate IV

City of Austin - Brackenridge Hospital
12.1989 - 08.1995
  • As a Workers’ Compensation Representative for the hospital, monitored the Workers’ Comp cases and interacted with all levels of management in various City of Austin departments, adjusters, physicians, and also non City of Austin employees in person, by email and phone
  • Performed duties in a lead capacity and assigned job duties to the receptionist as needed
  • Set-up and facilitated Brackenridge Hospital New Employee Orientation which included reserving the conference room space, refreshments, showing slide presentations, introducing representative from different departments within the hospital, and making sure new employees have submitted the necessary documents for payroll purposes
  • I was also the second person of contact and back-up person Employee Relations issues, Human Resources Information Systems Specialist and the front desk receptionist
  • Performed multiple tasks as required
  • I also completed documentation and monitored the Family Medical Leave Act, Leave of Absence Program and the Tuition Reimbursement Program for the hospital
  • Helped set up job interviews and also served on the interview panels providing input on the selection of candidates for employment
  • Created, typed and posted the Brackenridge Hospital Job Bulleting on the computer Word Perfect 5.0 software and then downloaded it into the City of Austin E-mail System (DEC/VAX)
  • Performed as timekeeper for the department, and ordered supplies in the hospital mainframe system as needed
  • Maintained office machines and equipment, etc
  • Worked with various computer software (Windows, Excel, Lotus 1, 2, 3)
  • Took pictures, employees ID Badges and assigned parking cards for the use of the garage.

Reservation Sales Agent

Sheraton Reservations Center
05.1984 - 06.1988
  • Answered approximately 150 calls daily booking hotel reservations for the Sheraton Hotels worldwide
  • Extensive contact with the public
  • Gave directions, room rates, etc
  • To customers as needed, entering into the computer system.

Education

High School / GED Certificate - undefined

Austin, Community College
Austin, Texas

IPMA-HR Training Human Resources Essentials Training - undefined

Talent & Acquisition Training; MCS Training -

COA Organizational Development

Austin, Urban League – - undefined

Austin, Texas

Secretarial Skills Training – Certificate Received - undefined

Austin Community College

Banner, E-Verify, e-Career, UKG Trainings w/City of Austin - undefined

2022

Associates Degree - Business

University of Phoenix
02.2015

Skills

  • Computers, 17 years Human Resources experience, Customer Contact, Word Processing, Typing 70 wpm, Software currently using and or previously used:
  • Microsoft Teams, Banner, e-Career, HR Portal, UKG, City LMS Training site, Zoom, Windows (all versions), Outlook, People Soft (Financial and HRMS Systems) Quattro Pro, Excel, Microsoft Access, PowerPoint, Word, Visio, MS Project, AccessHR (CAPPS)-HRIS, Avaya remote and multi-line phones, scanners, copiers, printers, cameras, all office equipment, meeting setup
  • Experienced in preparing presentations for executive level meetings, conferences, etc

Timeline

Human Resources Specialist

City of Austin
03.2022 - Current

Retired Status
07.2019 - 03.2022

Staff Services Officer IV

Texas, State Health Services
01.2018 - 07.2019

Staff Services Officer IV

Texas Department of State Health Services
01.2017 - 01.2018

Staff Services Officer IV

Texas Department of State Health Services, Community Health Services
05.2013 - 12.2016

Hiring Specialist

Texas Health and Human Services, Office of Social Services
04.2008 - 02.2010

Administrative Assistant IV

Texas Health and Human Services Commission
10.2007 - 04.2008

Administrative Assistant IV

HHSC Ombudsman Office
12.2004 - 09.2007

Administrative Assistant II

Texas Department of State Health Services, DSHS
03.2003 - 11.2004

Program Administrative Assistant II

Texas Department of Health
11.1999 - 03.2003

Human Resources Clerk IV

Texas Department of
10.1998 - 11.1999

Word Processing Operator II

Texas Department of Health
06.1998 - 10.1998

Admin Assistant III

Texas Department of Health, Evins
02.1998 - 06.1998

Insurance Sales Representative

Reliable Life Insurance Company
09.1997 - 01.1998

Word Processing Operator II

State Farm Insurance
10.1995 - 09.1997

Workers’ Comp Rep / Administrative Associate IV

City of Austin - Brackenridge Hospital
12.1989 - 08.1995

Reservation Sales Agent

Sheraton Reservations Center
05.1984 - 06.1988

High School / GED Certificate - undefined

Austin, Community College

IPMA-HR Training Human Resources Essentials Training - undefined

Talent & Acquisition Training; MCS Training -

COA Organizational Development

Austin, Urban League – - undefined

Secretarial Skills Training – Certificate Received - undefined

Austin Community College

Banner, E-Verify, e-Career, UKG Trainings w/City of Austin - undefined

Associates Degree - Business

University of Phoenix

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