Jamie Cooks
Grand Rapids
Summary
Dynamic and results-driven professional with extensive experience in food service and expert mixology at Gun Lake Casino. Proven track record of enhancing customer satisfaction through exceptional service and effective event coordination. Skilled in bar equipment maintenance and adept at fostering positive relationships, ensuring a welcoming atmosphere for all patrons.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Bartender
Main Event
08.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Safeguarded legal compliance by enforcing responsible alcohol consumption policies and verifying age requirements as needed.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Patient Care Technician
Holland Hospital
05.2023 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
Restaurant Manager
Gun Lake Casino
08.2021 - 05.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Bartender/Server
Gun Lake Casino
08.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Education
Associate Degree In Nursing - Nursing
Grand Rapids Community College
Grand Rapids, MIBachelor - Clinical Psychology
Grand Valley State University
Allendale, MI05.2012
Associate Of Applied Science - Physiology
Lansing Community College
Lansing, MI05.2009
Skills
- Food service
- Expert mixology
- Bar equipment maintenance
- Menu memorization
- Food running
- Event coordination
- Food handling certification
Certification
CENA
Cicerone Certified
Timeline
Lead Bartender
Main Event
08.2024 - Current
Patient Care Technician
Holland Hospital
05.2023 - Current
Restaurant Manager
Gun Lake Casino
08.2021 - 05.2023
Bartender/Server
Gun Lake Casino
08.2021 - 05.2023
Associate Degree In Nursing - Nursing
Grand Rapids Community College
Bachelor - Clinical Psychology
Grand Valley State University
Associate Of Applied Science - Physiology
Lansing Community College
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