Jamie Corcoran
Gulfport,MS
Summary
Dynamic leader with a proven track record at Home Depot, enhancing customer satisfaction and loyalty through exceptional service management and team collaboration. Skilled in inventory control and problem-solving, I've significantly reduced customer complaints and improved operational efficiency. Demonstrated ability to mentor teams towards achieving high performance, underlining a commitment to excellence and adaptability.
Overview
2026
2026
years of professional experience
Work History
Merchandise Supervisor
Home Depot
- Upheld company merchandise standards with all displays and promotions.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Reorganized displays to match updated planograms.
- Utilized both upselling and down-selling strategies to maximize profits.
- Trained, mentored and oversaw team members to drive performance and sales excellence.
- Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
- Reduced shrinkage by implementing loss prevention measures and closely monitoring store activities.
- Implemented markdowns efficiently while minimizing negative impacts on overall profitability ratios.
- Assisted customers with inquiries or concerns, ensuring their satisfaction with store offerings or resolving any issues promptly.
- Developed strong relationships with vendors to negotiate better pricing and delivery terms, ultimately improving profit margins.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Assistant Manager
Dollar General Market
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Assistant Produce Manager
Target
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Waitress
Tonys Seafood
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Improved team morale by establishing recognition program for exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Manager
Home Depot
10.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Improved team morale by establishing recognition program for exceptional customer service.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Longbeach High
Long Beach, MSSkills
- Forklift safety
- Store layout
- Merchandise planning
- Performance analysis
- Promotional planning
- Display building
- Corporate promotions
- Stock control
- Merchandise presentation
- Retail display setup
- Maintaining stock levels
- Stock replenishment
- Inventory control
- Inventory management
- Seasonal planning
- SOP enforcement
- Sales floor resets
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
Customer experience management
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Team building
- Task prioritization
- Purchase orders
- Product knowledge
- Coaching and mentoring
- Conflict resolution
- Operations management
Timeline
Customer Service Manager
Home Depot
10.2020 - Current
Merchandise Supervisor
Home Depot
Assistant Manager
Dollar General Market
Assistant Produce Manager
Target
Waitress
Tonys Seafood
Longbeach High
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