Jamie Cotterell
Del City,OK
Summary
Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and pallet jacks and scanners.
Overview
27
27
years of professional experience
Work History
FC Associate 1, L1
Amazon
04.2023 - Current
- Maintained compliance with company safety policies and called violations to attention of management.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Evaluated merchandise for irregularities, flaws or damage prior to packing.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Selected packing materials based on size, quantity and fragility of package contents.
- Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.
- Transported packed items onto delivery vehicles, updating tracking database once loaded.
- Balanced workload distribution among team members effectively, fostering a collaborative work environment that maximized productivity.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Kept work areas neat, clean and free from debris.
Owner/Embroidery Machine Operator
Tailor-Maid Alterations LLC.
08.2014 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Checked conformance of finished pieces with rulers.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Calibrated machine settings for stitch length, tension and spacing to optimize efficiency.
Owner/Daycare Provider
Jamie's Busy Bee Daycare
01.2007 - 05.2011
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Communicated effectively with parents about their child's progress, behavior, and milestones achieved during daycare hours.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Contributed to maintaining accurate records of attendance, immunizations, allergies, special needs information for each child under care.
- Participated in mandatory professional development activities.
- Offered outdoor play opportunities daily, promoting physical activity and encouraging children to connect with nature.
Business Support Representative/Customer Service Manager
Sprint/Sprint PCS
01.1997 - 02.2003
- Increased customer satisfaction by promptly addressing inquiries and providing accurate information.
- Utilized CRM systems efficiently streamlining contacts database management while also supporting relationship-building initiatives.
- Maintained up-to-date knowledge of industry trends and competitor offerings, enabling informed recommendations to management.
- Provided comprehensive support to sales team, assisting in the development of proposals and presentations for prospective clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Education
Master of Arts - Organizational Leadership
Ashford University
San Diego, CA06.2013
Bachelor of Arts - Human Resources Management
Ashford University
San Diego, CA06.2011
Skills
- Warehouse Safety
- Packing Efficiency
- Loading and unloading
- Order Picking
- Teamwork and Collaboration
- Willing to Learn
- Team Leadership
- Friendly and Courteous
- Punctual and Reliable
- Excellent Communication
- Work Prioritization
- Heavy Lifting
- Issue Resolution
- Pallet jack proficiency
- Flexible Schedule
- Fulfillment Processing
- Safety Regulations Adherence
- Sorting and Organizing
- Inventory Maintenance
- Decision-Making
- Quality Control
- Mentoring and training
Accomplishments
Sprint PCS
Business Support Representative of Quarter
Jamie's Busy Bee Daycare
Kadena Air Base Day Care Provider of The Year
Timeline
FC Associate 1, L1
Amazon
04.2023 - Current
Owner/Embroidery Machine Operator
Tailor-Maid Alterations LLC.
08.2014 - Current
Owner/Daycare Provider
Jamie's Busy Bee Daycare
01.2007 - 05.2011
Business Support Representative/Customer Service Manager
Sprint/Sprint PCS
01.1997 - 02.2003
Master of Arts - Organizational Leadership
Ashford University
Bachelor of Arts - Human Resources Management
Ashford University