Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jamie Cousins

Jamie Cousins

Manchester,ME

Summary

Dynamic and results-oriented Team Leader with a proven track record in directing workgroup activities to enhance employee satisfaction and drive business success. Expertise in developing strategic initiatives, providing comprehensive training, and setting clear goals while actively seeking team feedback to foster a collaborative environment. Known for exceptional interpersonal and communication skills, effectively conveying organizational vision and objectives to inspire teams toward achieving goals. Dedicated problem solver and consensus builder, adept at navigating cross-departmental collaboration and mentoring, ensuring seamless project execution in fast-paced settings.

Overview

16
16
years of professional experience

Work History

Team Lead

Walmart
08.2024 - Current
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Coached team members in techniques necessary to complete job tasks.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Coach

Walmart
10.2020 - 07.2024
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Assistant Manager

Walmart
03.2016 - 10.2020


  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced team productivity by streamlining operational processes.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Field Project Supervisor

Walmart Home Office
03.2010 - 03.2016
  • Performing project management functions, through coordination of 15-30 contractors and phasing timelines.
  • Planning and executing results of given project.
  • Blueprint reading, compliance, and managing of 15-60 people at one time.
  • Fostered a positive work environment that encouraged collaboration among team members while also promoting individual accountability.
  • Conducted thorough site inspections to identify potential issues early on, preventing costly delays or rework later in the project timeline.
  • Supervised work of 20-30 team members, offering constructive feedback regarding work performance.
  • Cultivated strong relationships with vendors and subcontractors, resulting in better pricing options and improved resource availability.
  • Collaborated effectively with cross-functional teams to align goals, resources, and schedules for successful outcomes.
  • Defined manpower, equipment and resource needs for field projects, keeping open lines of communication with specialists and contractors to meet project milestones on time and on budget.

Education

Bachelors of Arts - Retail Management

American Public University
08-2021

Associates - Computer Information

University of Maine Augusta
01.2001

High School Diploma -

Lawrence High School
Fairfield
06-2000

Skills

  • Customer engagement expertise
  • Productivity optimization
  • Guiding professional development
  • Collaborative networking abilities
  • Strong focus on accuracy
  • Continuous process evaluation
  • Employee evaluation
  • Process quality management
  • Skilled in conflict mediation

Websites

Timeline

Team Lead

Walmart
08.2024 - Current

Coach

Walmart
10.2020 - 07.2024

Assistant Manager

Walmart
03.2016 - 10.2020

Field Project Supervisor

Walmart Home Office
03.2010 - 03.2016

Bachelors of Arts - Retail Management

American Public University

Associates - Computer Information

University of Maine Augusta

High School Diploma -

Lawrence High School

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