Jamie Covington

As a District Manager overseeing six smoothie shop locations, responsibilities include:

• Operational Leadership:
• Supervised various locations, enforcing high-quality standards of operation.
• Ensure all stores meet operational and brand standards for quality, cleanliness, and customer service
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Conduct regular store visits to assess performance, identify challenges, and implement solutions
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Monitor inventory levels, supply chain management, and waste reduction to control costs
• Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
• Team Management & Development:
• Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
• Recruit, train, and develop store managers and staff to enhance performance and retention
• Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
• Provide coaching, leadership, and support to ensure teams meet sales and service goals
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Foster a positive and motivating work environment across all locations
• Sales & Profitability:
• Analyze sales reports, track KPIs, and implement strategies to drive revenue growth
• Develop and execute local marketing initiatives to increase foot traffic and brand awareness
• Control labor and operational costs while maximizing profitability
• Customer Experience & Brand Standards:
• Ensure each location delivers exceptional customer service and maintains high-quality products
• Address customer feedback and resolve issues to enhance satisfaction and loyalty
• Enforce brand consistency in store appearance, promotions, and employee conduct
• Compliance & Safety:
• Ensure all stores comply with health, safety, and food regulations
• Conduct audits and implement corrective actions to maintain a safe and compliant environment
• Manage financial reporting, payroll oversight, and adherence to company policies

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

• Manage a team of around 25 employees
• Scheduling and account management
• Incharge of sales and numbers on a daily basis
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

• Over my 15yrs of employment I have managed over 14 employees at any given time
• My daily duties included book keeping, schedule making, money handling, hiring and making termination decisions, delegating job duties throughout the day
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.