Jamie Cox
Ketchikan,AK
Summary
Hardworking and passionate job seeker with strong organizational skills, ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deputy Director of Operations
First City Homeless Services
09.2022 - Current
- Established key performance indicators to measure success, driving continuous improvement efforts across the organization.
- Increased employee retention rates by fostering a positive work environment through team-building activities and open communication channels.
- Managed vendor relationships to ensure high-quality services while maintaining cost-effective contracts.
- Devised risk mitigation strategies by analyzing potential threats within the organization''s operating environment, ensuring business continuity during unexpected challenges or disruptions.
- Coordinated with other department heads to establish strong interdepartmental relationships, fostering a unified approach to achieving the organization''s mission and vision.
- Developed crisis management plans in collaboration with senior leadership, enabling swift response times during critical situations.
- Enhanced operational efficiency by streamlining processes and implementing best practices in daily operations.
- Collaborated with senior leadership to develop strategic plans for organizational growth and development.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Skills
- Scheduling Management
- Workforce Planning
- Planning and execution
- General management and administration
- Operations Oversight
- Personnel development
- Process Improvement
- Cross-Functional Teamwork
- Financial Management
- Human Resources Management
- Customer Service
- Team Leadership
Certification
CRP/First Aid Certified
Timeline
Deputy Director of Operations
First City Homeless Services
09.2022 - Current