Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Cox

Syracuse,NY

Summary

Customer Service with background in managing customer inquiries, promoting sales, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service. Values a great and steady work environment with a compassionate and hard-working team. A team where we respect and listen to hear one another also values learning as a group.

Overview

7
7
years of professional experience

Work History

Customer Service Specialist/ Bank Teller

Pathfinder Bank
Syracuse, NY
01.2024 - Current
  • Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Deposits and Withdrawals
  • In charge of are ATM balance
  • Open and close Accounts
  • Mortgage and loans
  • Explore new businesses to bank with us
  • Promoted available products and services to customers during service, account management and order calls.
  • Responded to customer emails with accurate product and service information.
  • Addressed customer questions and concerns regarding products and services.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmark

Restaurant Hostess

Lemon Grass Restaurant
Syracuse, NY
08.2023 - Current
  • Received and recorded patrons' dining reservations.
  • Helped service staff handle demand by distributing food and beverages.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • seating customers
  • Making food reservations

Part Time Manager

Rue 21
Syracuse, NY
06.2023 - 12.2023
  • Conferred with other referees to make correct calls.
  • Fostered a positive, respectful game environment for participants and spectators.
  • Managed behavior of players, coaches and crowd to facilitate gameplay.
  • In charge of opening and closing the store
  • Sales goals
  • Training sales associates
  • Shipment control
  • Floor plan
  • Money handling

Ticket Agent

SUNY Fredonia
Fredonia , NY
09.2022 - 05.2023
  • Collected baggage fees, excess baggage charges and other applicable fees from passengers.
  • Coordinated seating assignments based on customer preferences or needs.
  • Processed reservation changes and cancellations for customers.
  • Selling tickets for musicals, recital’s, film festivals, fundraiser events, music festivals, concerts, and bus routes

Theatre Usher

Frank Sinatra School Of The Arts
Queens, New York
03.2018 - 06.2022
  • Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
  • Maintained positive working relationship with fellow staff and management.
  • Worked closely with box office staff to facilitate smooth transitions between shows.
  • Assisted with assigned Seats
  • Ushered for musical’s, plays, music, dance recital, music festivals

Education

High School Diploma -

Frank Sinatra School of The Arts
Queens, New York
06-2022

Some College (No Degree) - Musical Theater

SUNY At Fredonia
Fredonia, NY

Skills

  • Price quotes
  • Complaint resolution
  • Process optimization
  • Customer service
  • Customer relationship management
  • Call center experience
  • Account management
  • Good communication skills
  • Leadership skills
  • Training Skills
  • Good listener
  • Teamwork Skills
  • Money handling
  • Financial skills
  • Sales
  • Computer skills
  • Organization skills
  • Telephone etiquette
  • Communication skills

Timeline

Customer Service Specialist/ Bank Teller

Pathfinder Bank
01.2024 - Current

Restaurant Hostess

Lemon Grass Restaurant
08.2023 - Current

Part Time Manager

Rue 21
06.2023 - 12.2023

Ticket Agent

SUNY Fredonia
09.2022 - 05.2023

Theatre Usher

Frank Sinatra School Of The Arts
03.2018 - 06.2022

High School Diploma -

Frank Sinatra School of The Arts

Some College (No Degree) - Musical Theater

SUNY At Fredonia
Jamie Cox