Retail food Experience
Jamie Crain-Durasoff
Department Manager
Glassboro,NJ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. From the very young age of Ten I was taught that no matter what job you are doing, do it 100%! My Grandmother was my 1st, and hardest employer. She back in 1976 opened up the very 1st Deli in Estes Park Colorado. I, like she am a very hard worker who believes it takes the team to be a true success. I am never afraid to roll up my sleeves and teach my employees the safest, most efficient way to perform the job at hand. I also am Safe Serve certified through their management program, and does not expire until 2025. I am passionate about my work, and will put in the work necessary for success! Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
29
29
years of professional experience
Work History
Operations Administrator
ALGO LLC
Berlin, NJ
05.2021 - 08.2022
- Evaluated current operational practices and suggested improvement strategies.
- Coordinated meetings for department both in office and remotely via Zoom.
- Assisted Director of Operations by documenting key processes and procedures and security protocols.
- Supported Operations team by handling all administrative tasks.
- Trained new employees on proper protocols and customer service standards.
- Motivated and trained employees to maximize team productivity.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled up to 750 customer accounts per week optimizing corporate payout amounts.
Deli Department Manager
ShopRite
Williamstown, NJ, NJ
06.2013 - 05.2021
- Purchased products for deli department according to store product guidelines, this allowed me to increase my sales by 25% within the first 90 days of my promotion to Deli Department Manager from Assistant Deli Department Manager.
- Developed and implemented standard and special menu items and deli selections.
- Kept STRICT records of all logs for temperature, time and date according to QA guidelines.
- Performed Inventory of entire department every 4-6 weeks per corporate guidelines.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Observed quality assurance standards to optimize freshness of deli products.
- Wrote weekly schedule for 65 employees; Chicken department, Deli Department, Kitchen/Catering Department.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Developed special promotions to increase revenues.
- Integrated service and team management strategies to boost business profits.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Deli Clerk
Wawa Food Markets
Lindenwald , NJ
09.1993 - 09.1997
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- On time, and never called out
- always gave 100% to whichever position I was assigned.
- Always willing to teach new associates the position at hand.
- Worked hard to climb the managerial ladder.
Certified Nursing Health Unit Coordinator
West Jersey Hospital
Marlton, NJ
02.1997 - 12.2004
- Performed various administrative tasks by filing, copying and faxing documents, In addition to preparing patients charts for current hospital stay, as well as any transfer's to long term facility.
- Answered telephone calls for the assigned medical floor, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Input all Doctor's orders, setting up all new admissions for their hospital stay.
- Contacted specialty departments to order any tests requested by Physician. (including respiratory dept., Dietary Dept., Laboratory Dept., Physical Therapy Department, Radiology Department.)
- Reached out to on call Doctor's for emergency after hour situations.
- Arranged all ambulatory transportation for patients needing outside studies at other facilities.
- Transcribed all Doctor's orders to admit patient to medical floor assigned.
- Answered all phones on Nursing Unit.
- Assisted with medical coding and billing tasks.
- Prepared all discharge paperwork for patients.
- Implemented Discharge cleaning protocols by utilizing hospital digital system alerting janitorial services of a patient discharge.
Education
Certified Medical Assistant - Medical Assisting
Harris School of Business - Cherry Hill
Cherry Hill, NJ05.2012
Certified National Health Unit Coordinator - Health Unit Coordinating
Camden County Technical School
Sicklerville, NJ06.1997
High School Diploma -
Overbrook Senior High School
Pine Hill, NJ06.1994
Skills
- Vehicle Safety and Maintenance
- Organizational Skills
- Optimizing Routes
- City and Non-City Driving
- Delivery Verification
- Route Mapping Software
- Defensive Strategies
- Service Dispatching
- Damage Prevention
- Valid Vehicle Insurance and Registration/Drivers license
- Route Determination
- Traffic Law Observation
- Verbal and Written Communication
- Navigational Systems and GPS
- Time Management
- Passenger Assistance
- Ability to Lift 50 Pounds
- Dependability and Honesty
- Efficiency and Time Management
Certification
Safe Serve Certified Management level, good through 2025
Timeline
Operations Administrator
ALGO LLC
05.2021 - 08.2022
Deli Department Manager
ShopRite
06.2013 - 05.2021
Certified Nursing Health Unit Coordinator
West Jersey Hospital
02.1997 - 12.2004
Deli Clerk
Wawa Food Markets
09.1993 - 09.1997
Certified Medical Assistant - Medical Assisting
Harris School of Business - Cherry Hill
Certified National Health Unit Coordinator - Health Unit Coordinating
Camden County Technical School
High School Diploma -
Overbrook Senior High School
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