Jamie Crook
Colorado Springs,CO
Summary
Accomplished General Manager at Maverik Adventure's First Stop, adept in implementing operational strategies that significantly enhance efficiency and customer satisfaction. Excelled in recruitment and staff development, showcasing leadership and budgeting acumen. Proven track record in fostering vendor relationships and motivating teams to consistently meet goals, ensuring a positive impact on bottom lines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Maverik Adventure's First Stop
Colorado Springs, CO
08.2020 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Head Line Cook
Dennys Restaurant
Denver, CO
10.2017 - 02.2020
- Planned, prepared and cooked food items according to established recipes and standards.
- Supervised kitchen staff in the preparation of all menu items, ensuring freshness and quality of ingredients.
- Ensured compliance with health department regulations by monitoring sanitation practices.
- Monitored inventory levels and placed orders for supplies as needed.
- Trained new kitchen personnel on proper cooking techniques, safety procedures and equipment use.
- Maintained a clean working environment through regular cleaning and sanitizing of work areas, tools and equipment.
- Established portion sizes for menu items to ensure consistent product quality while controlling costs.
- Provided guidance to junior cooks on how to correctly prepare dishes according to recipe specifications.
- Monitored food waste levels throughout shift operations to maintain cost efficiency.
- Checked temperature readings for all refrigerators, freezers and ovens at beginning of each shift.
- Performed end-of-day duties such as closing down kitchen equipment safely.
- Ensured that all products were stored properly following correct rotation guidelines.
- Addressed customer complaints promptly in a professional manner.
Head Grill Cook
Village Inn Pancake House
Denver, CO
03.2014 - 07.2017
- Ensured proper food safety and sanitation standards were maintained in the kitchen.
- Developed recipes, prepared sauces, and grilled meats to order according to customer specifications.
- Trained new staff on how to use the grill station, as well as safety and sanitation procedures.
- Ordered ingredients for daily specials and ensured that all necessary items were stocked at the grill station.
- Maintained an organized work area by cleaning surfaces, equipment, utensils, dishes and other cooking materials.
- Monitored inventory of supplies needed for grilling operations including condiments and garnishes.
- Checked temperatures of cooked foods using a thermometer to ensure they meet health regulations.
- Assisted with line checks during service periods to ensure quality control of food items served to customers.
- Communicated effectively with fellow cooks in order to coordinate orders during busy times.
- Ensured high-quality presentation of all menu items by plating them according to restaurant standards.
- Performed regular maintenance duties such as sharpening knives or cleaning grills after each shift.
- Followed standardized recipes accurately when preparing hot entrees and side dishes.
- Adjusted burner flames or oven temperature settings for optimal performance.
- Organized storage areas properly so that all ingredients were readily available when needed.
- Operated deep fryers safely while monitoring oil temperature levels throughout cooking process.
- Cleaned the grill station thoroughly after each shift was completed according to health codes.
- Maintained cleanliness and organization of line workstations.
Education
Associate of Arts - Fashion Design
Emily Griffith Technical College
Denver, CO04-2002
GED -
Emily Griffith Technical College
Denver, CO03-2002
Some College (No Degree) - Business Management
Community College of Denver
Denver, COSome College (No Degree) - General Studies
Community College of Aurora
Aurora, COSkills
- Recruitment
- Staff training/development
- Customer experiences
- Consistently meet goals
- Motivation
- Training and coaching
- Leadership
- Deadline-oriented
- Vendor relationships
- Budgeting and cost control
- Verbal and written communication
- Team training and development
- Budgeting and cost control strategies
- Data review
Certification
ServSafe 02/16/2023
Timeline
General Manager
Maverik Adventure's First Stop
08.2020 - 09.2024
Head Line Cook
Dennys Restaurant
10.2017 - 02.2020
Head Grill Cook
Village Inn Pancake House
03.2014 - 07.2017
Associate of Arts - Fashion Design
Emily Griffith Technical College
GED -
Emily Griffith Technical College
Some College (No Degree) - Business Management
Community College of Denver
Some College (No Degree) - General Studies
Community College of Aurora