Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Jamie Crouch

Jamie Crouch

Guernsey,Wyoming

Summary

Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in Type management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs. Energetic Job Title with Number years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. Saved Number% through exceptional budget management. Effectively manage personnel and business operations to handle demanding Area of expertise needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Committed and hardworking Job Title with Number years of experience directing Industry food service. Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues. Deli Manager skilled in making food items such as wraps, salads and side dishes for high-volume deli operation. Strong trainer experienced teaching new employees correct processes and procedures. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Deli Manager

Faststop Convenience Store
06.2019 - 09.2021
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Supervised food presentation and plating to enhance visual appeal.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Planned and executed promotions and special events in close collaboration with management.
  • Set schedules for Number staff by planning and designating shifts and hours.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Inventoried food products and associated materials on weekly basis.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Developed pricing strategies to maximize profits while maintaining customer satisfaction.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.
  • Monitored food preparation, production, and plating for quality control.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Integrated service and team management strategies to boost business profits.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Developed special promotions to increase revenues.
  • Set and oversaw weekly and special event menu plans.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Controlled food costs and managed inventory.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Shift Supervisor

Pettys Pitstop Convenience Store
03.2000 - 03.2021
  • Developed job assignments for Type team, planned production schedules and strengthened organization of task flows.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Applied security, safety and loss prevention strategies during shifts.
  • Helped store management meet standards of service and quality in daily operations.

Shift Manager

Homeland Grocery
03.2000 - 06.2003
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

Basic

Smithville High School
Smithville, OK

Skills

  • Critical Thinking
  • Compliance Requirements
  • Food Safety and Quality
  • Staff Training
  • Guest Relations
  • Inventory Accuracy
  • Assignment Schedules
  • Customer Inquiries
  • Team Direction
  • Active Listening
  • Billing and Payment Processing
  • Safe Work Practices
  • Employee Supervision
  • Cost Control
  • Catering Support
  • Nutritional Assessment
  • Customer Service
  • Cleaning and Sanitation
  • Product Rotations
  • Food and Beverage Service
  • Sales Promotion
  • Hiring and Training
  • Inventory Management
  • Profit and Loss
  • Cash Register Counting
  • Task Delegation
  • Timesheet Organization
  • Work Schedule Creation
  • Personnel Data Reporting
  • Deposit Preparation
  • Food Assembly Supervision
  • Cash Receipt Balancing

Timeline

Deli Manager

Faststop Convenience Store
06.2019 - 09.2021

Shift Supervisor

Pettys Pitstop Convenience Store
03.2000 - 03.2021

Shift Manager

Homeland Grocery
03.2000 - 06.2003

Basic

Smithville High School
Jamie Crouch