JAMIE CRUZ
Antioch,TN
Summary
Dynamic graphic designer with proven success at Nike, combining customer service expertise with innovative visual communication. Detail-oriented with strong leadership skills, excelling in fast-paced environments where creativity meets strategy. Proficient in Adobe Creative Suite, team collaboration, and problem-solving, consistently delivering impactful solutions that enhance brand presence and customer experience. Committed to excellence in every project and interaction.
Overview
8
8
years of professional experience
Work History
OE Manger
Nike
Antioch, TN
11.2025 - Current
- Coached and mentored team members to elevate job performance standards.
- Collaborated with product teams to enhance inventory management processes.
- Executed opening, closing, and shift change functions to maintain operational standards.
- Monitored staff performance and resolved issues proactively.
- Organized cross-functional teams for specific projects, providing oversight throughout completion stages.
Part Time and Full Time
Nike
Antioch, TN
01.2023 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Stocked shelves with merchandise when needed.
Cashier
Foot Locker
Nashville, TN
01.2021 - 01.2023
- Greeted customers promptly and responded to questions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Cashier
Champs Sporting Goods
Chicago, IL
01.2021 - 01.2023
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services
- Engaged with customers while completing cash register transactions
- Trained new retail team members in customer service and company policies
- Rang up customer items quickly and accurately using POS system
Cashier
Soy Bistro
Nashville, Tennessee
09.2018 - 05.2021
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services
- Engaged with customers while completing cash register transactions
- Trained new retail team members in customer service and company policies
- Rang up customer items quickly and accurately using POS system
Line Worker / Expo
Soy Bistro
Nashville, TN
01.2018 - 01.2021
- Stored food in designated containers and storage areas to ensure freshness
- Memorized menu dishes and prepared ingredients ahead of time
- Maintained kitchen cleanliness by collecting trash, cleaning up spills, and handling routine cleaning tasks
- Helped fast-paced kitchen run smoothly by following instructions and handling all prep work for expected daily demand
- Worked with other kitchen staff to ensure timely delivery of food
- Prepared multiple orders simultaneously
- Cleaned and sanitized kitchen surfaces and equipment to prevent cross-contamination in alignment with safe food handling guideline
Education
Bachelor of Arts - Graphic Design
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, TN05-2025
High School Diploma -
JOHN OVERTON HIGH SCHOOL
Nashville, TN05-2020
Some College (No Degree) - Graphic Design
University of Illinois At Chicago
Chicago, ILSkills
- Bi-lingual
- Brand development
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Adobe Creative Suite
- Customer service
- Team collaboration
- Production and processing
- Visual communication
- Detail-oriented
- Coaching and mentoring
Languages
- English, Fluent
- Spanish, Fluent
Accomplishments
Deans list
Affiliations
AIGA
Timeline
OE Manger
Nike
11.2025 - Current
Part Time and Full Time
Nike
01.2023 - Current
Cashier
Foot Locker
01.2021 - 01.2023
Cashier
Champs Sporting Goods
01.2021 - 01.2023
Cashier
Soy Bistro
09.2018 - 05.2021
Line Worker / Expo
Soy Bistro
01.2018 - 01.2021
Bachelor of Arts - Graphic Design
MIDDLE TENNESSEE STATE UNIVERSITY
High School Diploma -
JOHN OVERTON HIGH SCHOOL
Some College (No Degree) - Graphic Design
University of Illinois At Chicago