Jamie Cunningham
Summary
Confident training leader with demonstrated planning, organizational and leadership abilities focused on Program Operations. Highly effective educating people at all different skill levels.
Overview
7
7
years of professional experience
Work History
Talent Development Manager/Operations Manager
Equus Workfroce Solutions
Raleigh
04.2023 - Current
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees.
- Coordinated technical training and personal development classes for staff members.
- Conducted training courses and prepared videos for long-term use.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees
Program Director
Educational Data Systems Incorporated
05.2018 - 04.2023
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with the organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Communicated regularly with stakeholders, updating on progress to build support for the program.
- Coordinated budgeting, scheduling, and resource allocation to facilitate smooth flow of operations.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Optimized sourcing networks and used proactive methods to direct source candidates.
Operations Manager
Educational Data Systems, Inc
12.2020 - 12.2020
- Improve the operational systems, processes and policies in support of the organization’s mission: support management reporting, information flow and management, business process and organizational planning
- Manage and increase the effectiveness and efficiency of programs through improvements to each function, as well as coordination and communication between support and business functions
- Play a significant role in long-term planning, including an initiative geared toward operational excellence
- Oversee overall management and performance of programs in the region
- Manage budget in coordination with the Regional Director of Operations
- Develop individual program budgets
- Oversee invoicing to funding sources, including calculation of projected costs
- Meet regularly with Regional Director of Operations around performance goals and program planning
Program Manager
Educational Data Systems, Inc
05.2019 - 12.2020
- Provide leadership and direction for the staff
- To provide excellent customer service to internal and external clients
- Oversee the participant’s case management files and ensure contract regulations are being adhered to
- Establish professional working relationships to develop community support
- Ensure that staff and program resources are being utilized appropriately
- Utilize positive communication techniques to resolve issues
- Analyze and understand labor market information
- Day to day management of office operations
- Maintain accurate participant tracking information, which includes providing Quality Manager in Dearborn with current data.
Program Coordinator
Educational Data Systems, Inc
07.2018 - 05.2019
- Represented EDSI and the program at contractor meetings
- Provided positive vision for required changes during program operation
- Accurately run reports and analyze performance to develop improvement plans when necessary
- Provided exceptional customer service to program participants
Career Advisor Team Lead
05.2018 - 07.2018
- Manage and report on the internal referral process
- Build professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Provide referrals to appropriate community service or social service agencies when needed
- Provide guidance and support for Career Advisors to ensure positive outcomes and weekly performance goals are met
- Provide consistent and comprehensive case management and follow-up per local area policy.
Correctional Behavioral Specialist II
North, Public
05.2016 - 05.2018
- Work with patients housed in a mental health facility located in a close custody prison on a Therapeutic Diversion Unit
- Collect, make and report clinical impressions of patients during risk and behavioral assessments
- Lead specific group/classes i.e
- Life skills, employment readiness, stress/anger management, health education, daily events, hygiene etc
- And/or coordinate incentive programs
- Monitor patients as they work on treatment goals in a therapeutic diversion unit.
Education
Masters - Criminal Justice
Tiffin University
Tiffin, OHBachelor of Science - Human Services
Kent State University
Kent, OHSkills
- Train Employees
- Complaint Management
- Complaint Response
- Accounting Records
- Human Resources Department Processes
- Human Resource Information System (HRIS)
- Onboarding, Training and Development
- Customer Engagement
- Continuous Improvement
Timeline
Talent Development Manager/Operations Manager
Equus Workfroce Solutions
04.2023 - Current
Operations Manager
Educational Data Systems, Inc
12.2020 - 12.2020
Program Manager
Educational Data Systems, Inc
05.2019 - 12.2020
Program Coordinator
Educational Data Systems, Inc
07.2018 - 05.2019
Program Director
Educational Data Systems Incorporated
05.2018 - 04.2023
Career Advisor Team Lead
05.2018 - 07.2018
Correctional Behavioral Specialist II
North, Public
05.2016 - 05.2018
Masters - Criminal Justice
Tiffin University
Bachelor of Science - Human Services
Kent State University