Jamie Dalferes
Rogers,AR
Summary
Dynamic learning and development leader with a proven track record at Cencora, driving strategic initiatives that saved $800,000 in training costs. Expert in organizational change management and staff development, I excel in creating impactful programs that enhance employee engagement and align with business goals. Passionate about fostering a culture of continuous improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Enterprise Learning and Development
Cencora (Formerly AmerisourceBergen)
01.2020 - Current
- Implemented self-directed continuous learning and development strategy synchronized with business goals in 12 months, generating $800,000 in training cost savings and ensuring over 75% of content aligns with business performance metrics.
- Established a comprehensive operating model across the enterprise and structured an L&D team, executing an agile design and development process, boosting project capacity by 28%, and shortening the project timeline from 3 months to 6 weeks.
- Rationalized learning tech stack and renegotiated vendor contracts, reducing training spend by 33%.
- Integrated AI development and design tools, reducing creation time by 30%.
- Established a comprehensive global leadership initiative for high-potential employees, from executives to high-potential employees.
Regional Vice President Learning and Talent Development
Lincoln Property Company
Dallas, TX
01.2016 - 01.2020
- Built self-directed continuous learning and development strategy aligned with business goals in 18 months, reducing training costs by $1.2M and increasing adoption by 43%.
- Introduced new talent management and learning initiatives, reducing turnover by 50% in 10 months and saving $7M.
- Implemented new succession pathways, increasing promotion rate by 15% in 6 months.
- Developed comprehensive training programs for all onsite roles.
Manager of Global Learning and Development
NCH Corp.
01.2013 - 01.2016
- Led professional development initiatives, driving business outcomes and enhancing culture, resulting in the implementation of NetDimensions Learning and Management System in 55 languages across 22 countries.
- Designed role-specific development paths and standardized onboarding programs, saving $4.5M in fines and improving employee engagement.
- Negotiated global safety curriculum contracts and oversaw the construction of a multi-purpose training lab, enhancing training efficiency and compliance.
Education Analyst III-Senior Instructional Designer
CHRISTUS Health
01.2012 - 01.2013
- Defined goals and managed multiple projects for an international nonprofit health system, offering 350 services including over 60 hospitals and long-term care facilities, 175 clinics, and outpatient centers.
- Authored instructional design processes and procedures, delivering training to clinical and business financial learning groups, reducing software implementation costs by ##%.
- Conducted front-end analysis of regional MEDITECH training materials, standardizing training curriculum for all associates, reducing training time by ##%.
E-Learning Instructional Designer
BICSI
01.2010 - 01.2012
- Conceptualized and transitioned in-person training programs to e-learning formats, supporting 23,000 IT professionals across 100 countries, resulting in $1.2M in travel savings.
- Led the development of the company’s top-grossing course, enhancing learning outcomes and increasing profitability.
- Reviewed and optimized LMS processes, identifying key enhancements that boosted productivity and profitability.
Educational Technology Specialist
Fort Worth Independent School District
01.2008 - 01.2010
- Implemented hybrid professional development course, adopted by ISD as required training for all 1st year, alternative certified instructors, saving $## in training costs.
- Introduced online social network platform, enhancing staff communications and compliance with state and district technology use policies, increasing engagement by ##%.
- Presented at ISD’s annual technology conference, coordinated nationwide rollout of 11,000 Promethean Boards, improving classroom technology integration by ##%.
6th Grade Teacher
01.2006 - 01.2008
Technology Coordinator
01.2003 - 01.2005
Technical Writer/Editor
01.2002 - 01.2003
Kindergarten Teacher
01.2001 - 01.2002
Education
Master - Education in Instructional Technology
Texas Tech University
Bachelor of Science - Communications
Texas Wesleyan University
Skills
- Strategic Planning
- Program Evaluation
- Operations Analysis / Process Redesign
- Staff Development Programs
- Global Training Application
- Organizational Change Management
- Consulting
- Leadership Development
- Employee Engagement
- Professional Development & Coaching
Certification
- ICF certified ACC Executive Coach
- Gallup-Certified Strengths Coach
- SLII Certified
- Facilitator
- Birkman Method Consultant
- Standout Team Member, OAD
References
References available upon request.
Timeline
Director of Enterprise Learning and Development
Cencora (Formerly AmerisourceBergen)
01.2020 - Current
Regional Vice President Learning and Talent Development
Lincoln Property Company
01.2016 - 01.2020
Manager of Global Learning and Development
NCH Corp.
01.2013 - 01.2016
Education Analyst III-Senior Instructional Designer
CHRISTUS Health
01.2012 - 01.2013
E-Learning Instructional Designer
BICSI
01.2010 - 01.2012
Educational Technology Specialist
Fort Worth Independent School District
01.2008 - 01.2010
6th Grade Teacher
01.2006 - 01.2008
Technology Coordinator
01.2003 - 01.2005
Technical Writer/Editor
01.2002 - 01.2003
Kindergarten Teacher
01.2001 - 01.2002
Master - Education in Instructional Technology
Texas Tech University
Bachelor of Science - Communications
Texas Wesleyan University
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