Jamie Darling
Comstock Park,MI
Summary
Accomplished Operations Manager with a proven track record at Hope Network Behavioral Health, enhancing operational efficiency and team performance. Skilled in logistics management and team leadership, demonstrated through the successful mentoring of staff and streamlining of processes. Achieved significant improvements in service standards and productivity without compromising quality.
Overview
10
10
years of professional experience
Work History
Manager of Operations
Hope Network Behavioral Health
Grand Rapids, MI
10.2024 - Current
- Oversight and overall management of program managers at residential behavioral health homes.
- Hire, train, coach, and mentor managers and residential care staff.
- Ensure that all facilities and residential services meet applicable licensing rules, accreditation standards, and contract/funder requirements'.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Program Manager
Hope Network Behavioral Health
Grand Rapids, MI
02.2019 - 10.2024
- Hire, train, coach, and mentor residential care staff.
- Ensured that the facility and residential services met applicable licensing rules, accreditation standards, and contract/funder requirements.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Field Support Associate
Maxim Healthcare
Grand Rapids, MI
08.2018 - 02.2019
- Completed the preliminary hiring process for new employees, called references, ran background checks, set up drug screens, and fingerprinting.
- Held orientation for new employees.
- Assisted with billing and payroll processes.
Area Director
Real Life Living Services
Grand Rapids, MI
10.2014 - 01.2018
- Responsible for supervising and scheduling a team of 25-30 staff, with clients on an ongoing basis.
- Oversaw community living support and supported employment services for individuals with disabilities.
- Responsible for recruiting, hiring, and training all staff.
- Completed intakes for new clients and met with existing clients on an ongoing basis.
- Responsible for the maintenance of employee files, including updating training and background checks as needed.
Education
Bachelor of Science - Community Development
Central Michigan University
Mt. Pleasant, MI08-2023
Skills
- Logistics Management
- Workflow Optimization
- Performance Reporting
- Business Planning
- Performance Monitoring
- Onboarding and Orientation
- Team Leadership
Timeline
Manager of Operations
Hope Network Behavioral Health
10.2024 - Current
Program Manager
Hope Network Behavioral Health
02.2019 - 10.2024
Field Support Associate
Maxim Healthcare
08.2018 - 02.2019
Area Director
Real Life Living Services
10.2014 - 01.2018
Bachelor of Science - Community Development
Central Michigan University
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