Jamie Davila
Kansas City,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Sales Representative
Standard Beverage Corporation
06.2019 - 12.2023
- Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used in-store system to locate inventory and place special orders for customers.
- Used customer insights to develop innovative sales strategies to increase sales.
Owner/Operator
Port Fonda
11.2011 - 01.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Recruited, hired, and trained talented staff to fill vacancies.
- Coordinated with catering staff to deliver food services for special events and functions.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Oversaw successful marketing campaigns to increase restaurant exposure and awareness.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Planned and executed strategies to increase customer loyalty and retention.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Managed payroll, daily deposits, and cost controls.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Managed financial aspects of the business including budgeting, forecasting, cash flow management, and financial reporting to stakeholders.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained positive relationships with local community and government officials.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Implemented a successful staff reward and recognition program which increased employee morale, performance, and satisfaction.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Developed and implemented comprehensive business plan to maximise restaurant success.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Utilized data-driven decision-making to identify areas for improvement in restaurant performance metrics such as sales targets or employee productivity rates.
- Increased restaurant profitability with cost-effective inventory management and strategic pricing strategies.
- Developed unique events and special promotions to drive sales.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Introduced themed nights attracting specific clientele groups thus diversifying the customer base.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Arts - Archeology
UMKC
Kansas City, MO05.1997
Skills
- Prospecting clients
- Organization
- Merchandising and Display
- Closing talents
- Store Opening and Closing
- Staff Training
- Reliable and Responsible
- Network development
- Product Knowledge
- Promotional planning
- Payment Processing
Timeline
Sales Representative
Standard Beverage Corporation
06.2019 - 12.2023
Owner/Operator
Port Fonda
11.2011 - 01.2022
Bachelor of Arts - Archeology
UMKC
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