Jamie Dawn Durrant
Gillette
Summary
Business Professional with 11+ years progressive experience in managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
28
28
years of professional experience
Work History
Receptionist/Office & Circulation Manager/Sales Representative
Uinta County Herald
05.2014 - 05.2025
- Responsible for accounts receivable, handled any money that came into the office, prepared daily cash reports for our corporate office and made daily bank deposits. Prepared new hire packets, typed each line classified, updated circulation renewals, postal reports, and prepared corporate transmittals twice a week. Prepared and sent monthly billing statements and invoices to customers, prepared and sent billing for newspaper renewals, resolving of customer issues with billing or subscriptions, publication of family recipes, Notary Public, and training of new office managers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Office receptionist/Manufacturing Line Attendant
BPI Labs
01.2014 - 05.2014
- Answered phone promptly and directed incoming calls to correct offices.
- Filled online orders.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared incoming and outgoing package deliveries, both nationally and internationally
- Worked as a line attendant when needed or short staffed
Food server/cashier
Dairy Queen
09.2013 - 12.2013
- Greeted customers while tending to the cash register
- Prepare ice cream desserts.
- Served food.
- Kept counter clean and presentable.
Secretary/Recess Duty Lunch lady
Oquirrh Mountain Charter School
09.2009 - 04.2010
- Answered phone promptly.
- Filed paperwork.
- Supervise children as they played on the playground.
- Prepped and served food to the children daily.
Daycare Provider
Self Employed Daycare Provider for the US NAVY
09.2005 - 09.2006
- Provided a caring and safe environment.
- Provided a curriculum of educational activities coupled with outdoor activities.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children ages 2 months to 5 years of age.
- Provided nutritional meals and snacks based on the USDA Food Pyramid, 5 days a week.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Receiving Department
Raytheon
11.2000 - 04.2001
- Receive daily shipments of parts for facility.
- Updated computer records and coordinated arrivals with departments.
- Directly responsible for the clearing of two months of materials backlog. Reducing the wait time on parts delivery from two weeks to 2 days.
Assistant to the Corporate Manager
Raincheck
05.1999 - 03.2000
- Updated daily cash flow reports for management.
- Collected on NSF accounts.
Office Receptionist
Norwest Mortgage
10.1998 - 04.1999
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat.
Travel Agent
Travel Station
04.1998 - 09.1998
- Arranged airline reservations for both leisure and corporate.
- Arranged both car and hotel reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Travel Agent
Western Pleasure Travel
04.1997 - 04.1998
- Arrange airline reservations, leisure and corporate. Reserve cars and hotels. Put together vacation packages i.e. Disneyland, Hawaii, Mexico and Cruises.
Education
Certificate of Completion -
Romney Travel Institute
Provo, Utah01.1995
High School Diploma - undefined
Millard High School
Fillmore, Utah01.1994
Skills
- Organization skills
- Time management
- Front desk operations
- Telephone skills & Phone etiquette
- Data entry
- Microsoft office/Excel
- Customer/Client relations
- Greeting and seating clients
- Office administration
- Administrative support
- Mail handling
- Clerical support
Timeline
Receptionist/Office & Circulation Manager/Sales Representative
Uinta County Herald
05.2014 - 05.2025
Office receptionist/Manufacturing Line Attendant
BPI Labs
01.2014 - 05.2014
Food server/cashier
Dairy Queen
09.2013 - 12.2013
Secretary/Recess Duty Lunch lady
Oquirrh Mountain Charter School
09.2009 - 04.2010
Daycare Provider
Self Employed Daycare Provider for the US NAVY
09.2005 - 09.2006
Receiving Department
Raytheon
11.2000 - 04.2001
Assistant to the Corporate Manager
Raincheck
05.1999 - 03.2000
Office Receptionist
Norwest Mortgage
10.1998 - 04.1999
Travel Agent
Travel Station
04.1998 - 09.1998
Travel Agent
Western Pleasure Travel
04.1997 - 04.1998
High School Diploma - undefined
Millard High School
Certificate of Completion -
Romney Travel Institute
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