Jamie D. Burrows
Amarillo,TX
Summary
Experienced and highly proficient Registered Nurse with nearly 15 years of diverse clinical experience in NICU, ambulatory surgical services, and nine years as a home health field case manager. Demonstrated expertise in care coordination, clinical triage, interdisciplinary collaboration, and managing complex patient populations across the continuum of care.
Skilled in receiving and evaluating referrals, prioritizing patient needs, and directing timely coordinated services to ensure optimal outcomes. Extensive experience collaborating with physicians, specialists, community resources, and interdisciplinary teams to facilitate seamless transitions of care. Strong ability to assess clinical urgency, manage competing priorities, and implement structured care process in alignment with organizational guidelines and regulatory standards
Overview
14
14
years of professional experience
Work History
Registered Nurse Case Manager
AccentCare
08.2021 - Current
- Assembled and coordinated patient care plans, ensuring alignment with clinical protocols and individual health needs.
- Monitored patient progress, adjusting care strategies based on clinical assessments and feedback from patients and families.
- Educated patients and caregivers on disease management, treatment options, and resources available for support.
- Streamlined documentation processes using electronic health record systems to enhance accuracy and efficiency in patient data management.
- Developed quality improvement initiatives that increased patient satisfaction scores through enhanced service delivery practices.
- Mentored junior nursing staff, providing guidance on best practices for case management and patient advocacy techniques.
- Advocated for policy changes within the organization to improve care delivery models for diverse patient populations.
Registered Nurse Case Manager
Kindred at Home
07.2017 - 01.2021
- Developed comprehensive care plans tailored to individual patient needs and goals.
- Monitored patient progress, adjusting care plans based on evolving health conditions and feedback.
- Educated patients and families on disease management, medication adherence, and preventative health measures.
- Conducted regular assessments to ensure compliance with regulatory standards and quality benchmarks.
- Streamlined communication between healthcare providers, patients, and family members to enhance continuity of care.
- Mentored junior nursing staff on case management best practices and effective patient advocacy techniques.
- Implemented process improvements that enhanced operational efficiency within the case management department.
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
Circulating Registered Nurse in Surgery
Acute and Chronic Pain and Spine Center
10.2014 - 07.2017
- Collaborated with surgical teams to ensure optimal patient safety and procedural efficiency.
- Coordinated pre-operative assessments and prepared operating room environments for surgeries.
- Monitored sterile techniques and maintained equipment to uphold infection control standards.
- Assisted in the implementation of new surgical protocols, enhancing workflow efficiency.
- Trained junior nursing staff on best practices for circulating roles within the operating room.
- Led initiatives to streamline communication among surgical team members during procedures.
- Evaluated and improved inventory management processes for surgical supplies and instruments.
- Streamlined operating room setup for faster procedure turnaround times, ensuring timely patient care.
- Reduced risk of infection by maintaining a sterile operating room environment through proper cleaning and equipment handling techniques.
- Increased patient satisfaction with preoperative care by thoroughly explaining procedures and addressing any questions or concerns.
Registered Nurse Level 3, NICU
Northwest Texas Hospital
06.2012 - 10.2014
- Collaborated with interdisciplinary teams to develop and implement individualized care plans.
- Administered complex medication regimens and IV therapy for critically ill neonates.
- Monitored vital signs and performed assessments to identify changes in patient condition.
- Educated families on neonatal care, fostering understanding and support during hospitalization.
- Utilized electronic health record systems to maintain accurate patient documentation and data management.
- Participated in neonatal resuscitation efforts, ensuring adherence to established emergency protocols.
- Provided compassionate emotional support to families during difficult times while navigating the complexities of neonatal intensive care.
- Participated in quality improvement initiatives within the NICU, resulting in improved patient outcomes and overall unit performance.
- Streamlined communication between healthcare providers, patients, and families by maintaining accurate documentation of patient progress and treatment plans.
Education
Associates Degree - Nursing
Amarillo College
Amarillo, TX01-2012
Diploma - General
Childress High School
Childress, TX01-1998
Skills
- Direct patient care
- Care coordination
- Goal setting
- EMR / EHR
- Geriatric care
- Case evaluation
- Discharge planning
- Patient assessments
- Medical records management
- Resource utilization
- Referral coordination
Timeline
Registered Nurse Case Manager
AccentCare
08.2021 - Current
Registered Nurse Case Manager
Kindred at Home
07.2017 - 01.2021
Circulating Registered Nurse in Surgery
Acute and Chronic Pain and Spine Center
10.2014 - 07.2017
Registered Nurse Level 3, NICU
Northwest Texas Hospital
06.2012 - 10.2014
Diploma - General
Childress High School
Associates Degree - Nursing
Amarillo College