Jamie Dean
Chester MD 21619,MD
Summary
I am dedicated and compassionate with over 15 years of experience in providing exceptional customer service. I have developed strong communication, interpersonal, and organizational skills that enable me to handle multiple tasks efficiently and effectively. I enjoy working with a diverse team of professionals and collaborating with them to deliver quality care, support and solutions to the disabled community. Working in a satellite office since 2016 has helped me learn to problem slove and learn skills outside of job description to make sure the office runs efficiently each day. I thoroughly enjoy learning new skills that will help with my goal to always enhance the customers experience and satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Services Coordinator
Dankmeyer, Inc.
02.2014 - Current
- Manage patient inquiries and scheduling, demonstrating superior communication skills and strong attention to detail.
- Coordinate referrals and appointments for patients, ensuring efficient and timely delivery of healthcare services.
- Maintaine accurate patient records and confidentiality in compliance with HIPAA regulations.
- Collaborate with healthcare providers and insurance companies to verify coverage and facilitate payment processing.
- Provided excellent customer service to patients, addressing their concerns and navigating them through the healthcare system.
- Communicate with a diverse group of clients, build rapport and long-term relationships, and achieve client/customer satisfaction metric.
- Continuously kept up to date of insurance policy changes and state laws to ensure proper negotiations are upheld in the patient's and the company's interest.
- Processe insurance claims, verified patient insurance coverage, and communicated with insurance companies to resolve any billing issues
- Assesse patient complaints and resolving them without involving management.
- Conduct rountine and monthly IT maintance for office equipment
- Collaborate with IT personnel in the main office to effectively find and resovle any onsite problems in the satellite office.
- When required schedule outside companies to assist in resoving and technical problems that our outside of the relem of equipment and servers.
Prosthetic & Orthotic Assistant Trainee
Dankmeyer, Inc
10.2023 - Current
- Assist certified Prosthetist & Orthotist in creating and fitting prosthetic limbs and orthotic devices for patients with physical disabilities.
- Learn and applied proper techniques for casting, measuring, and fitting prosthetic and orthotic devices under direct supervision.
- Participate in patient consultations to gather necessary information and ensure proper design and functionality of prosthetic and orthotic devices.
- Document patients appointments using the SOAP note for the patient encounters.
- Follow established protocols and procedures to maintain a clean and organized work environment in the prosthetic and orthotic lab.
- Educate and provide documentation to our patients whom have various disabilities how to properly care and use of the medically care for the prescribed devices.
Waitstaff
Amalfi Italian Restaurant + Wine Bar
11.2023 - Current
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on POS system and cash out customers after each meal
- Provide menu and recommend food and drink options based on customer queries
- Check back to ensure customers are satisfied with all food items
- Process customer payments
- Member of 3-4 person team serving customers at this upscale restaurant
- Described specials and recommended popular dishes on request
- Maintain a clean and orderly work area at all times
- Closely follow all food safety and sanitation guidelines
- Collaborated on a team comprising various kitchen staff, support staff, bussers, waiters, and hostesses
Server
Adam's Ribs
10.2008 - 10.2014
- Optimize service quality by actively listening and responding to customer requests
- Accurately record orders on POS system and cash out customers after each meal
- Greet customers and offer seating options
- Promptly serve food orders and various hot and cold beverages to customers
- Process customer payments
- Collaborated on a team comprising various [kitchen staff, bussers, waiters, and hostesses]
Education
Medical
Anne Arundel Community College
Arnold12-2024
Associate of Arts and Sciences -
Anne Arundel Community College
Arnold05-2010
Timeline
Waitstaff
Amalfi Italian Restaurant + Wine Bar
11.2023 - Current
Prosthetic & Orthotic Assistant Trainee
Dankmeyer, Inc
10.2023 - Current
Patient Services Coordinator
Dankmeyer, Inc.
02.2014 - Current
Server
Adam's Ribs
10.2008 - 10.2014
Medical
Anne Arundel Community College
Associate of Arts and Sciences -
Anne Arundel Community College