Jamie Dean Krup
Lake Oswego
Summary
Forward-thinking professional with an eye for identifying deficiencies and opportunities for improvement in any environment. Skillfully manages operations by effectively handling personnel, operations, and administrative needs with an attentive approach. Dedicated individual with demonstrated strengths in organization, time management, and teamwork. Adept at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and consistently exceeding goals.
Overview
29
29
years of professional experience
Work History
Product Support Specialist
WideOrbit
05.2022 - Current
- Performed software testing to ensure optimal performance before releasing new versions or updates to customers
- Collaborated with engineering team to troubleshoot complex technical problems
- Maintained detailed records of all interactions with customers including case notes, resolutions provided, follow-up actions taken, etc
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Board member
Lake Oswego School Foundation
08.2017 - 09.2022
- Collaborated with fellow board members to establish long-term goals and objectives
- Conducted periodic reviews of organization's mission statement to ensure continued relevancy in changing environment
- Facilitated business continuity, negotiating contracts and agreements with partners
- Participated in fundraising efforts, including donor cultivation and event planning
- Cultivated district-wide culture of innovation and collaboration.
Traffic Manager
KOIN Local 6 CBS Portland
06.2016 - 05.2022
- Worked with all account managers to ensure they had all orders in correctly and in a timely manner
- Directed all Political advertising and station paperwork in accordance with political law
- Responsible for revenue and pacing reporting to department heads for purposes of inventory pricing and maximizing station revenue
- Trained employees to capitalize on sales and service opportunities with proactive approaches
Hallinan PTO President
Lake Oswego School District
08.2013 - 08.2016
- Served as liaison between parents, teachers, and administrators on important issues impacting students' education experience
- Represented Hallinan and Lake oswego School District at community meetings and events.
- Managed financial, operational and parent volunteers to optimize best fundraising efforts for the school.
- Cultivated school/district-wide culture of innovation and collaboration.
- Established and maintained strong relationships with staff, teachers, city leaders and parents partners.
Office Manager, Payroll assistant and Assistant Teacher
Bethlehem Christian Preschool
08.2014 - 08.2016
- Oversaw office/school inventory by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry staff and parents.
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Co-Owner
Second Sibling
01.2009 - 10.2013
- Oversaw company cash flow and financial aspects of business
- Adapted business operations for changing demands based on knowledge of industry and market trends
- Established foundational processes for business operations.
- Networked with other businesses and clients to increase sales opportunities and contacts.
- Recruited, interviewed and hired new volunteer staff and developed training materials for volunteer staff.
- Negotiated price and service with clients and vendors to decrease expenses and increase profit.
- Promoted business via social media to generate leads and maximize brand identity.
National Sales Coordinator
KPTV FOX 12/KPDX TV
11.2006 - 08.2008
- Maintained and organized customer database of over 100's of clients nationwide.
- Engaged in product training, demonstrations, client awareness, and initiatives to raise awareness and revenues.
- Implemented systems and procedures to increase sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
National Sales Coordinator / Paid Programming Coor
KCPQ FOX 13/KTWB Seattle’s WB
11.2003 - 10.2005
- Maintained and organized customer database of over [Number] clients nationwide.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
National Sales Coordinator
KTTV FOX 11/KCOP UPN 13
11.2002 - 11.2003
- Managed accounts to retain existing relationships and grow share of business.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
National Sales Coordinator/Traffic Assistant
WTVT FOX13
01.2001 - 11.2002
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed accounts to retain existing relationships and grow share of business.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Developed and maintained successful relationships with media professionals.
Traffic Director
KLSR FOX
05.1996 - 03.2000
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Business Administration -
Lane Community College
Eugene, OregonSkills
- Adaptability
- Cross-functional Collaboration
- Project Management
- Time Management
- Team Leadership
- Deadline Management
- Staff Training
- Scheduling and calendar management
- Technical Support
- Network troubleshooting
- Escalation management
- Clear communication
Timeline
Product Support Specialist
WideOrbit
05.2022 - Current
Board member
Lake Oswego School Foundation
08.2017 - 09.2022
Traffic Manager
KOIN Local 6 CBS Portland
06.2016 - 05.2022
Office Manager, Payroll assistant and Assistant Teacher
Bethlehem Christian Preschool
08.2014 - 08.2016
Hallinan PTO President
Lake Oswego School District
08.2013 - 08.2016
Co-Owner
Second Sibling
01.2009 - 10.2013
National Sales Coordinator
KPTV FOX 12/KPDX TV
11.2006 - 08.2008
National Sales Coordinator / Paid Programming Coor
KCPQ FOX 13/KTWB Seattle’s WB
11.2003 - 10.2005
National Sales Coordinator
KTTV FOX 11/KCOP UPN 13
11.2002 - 11.2003
National Sales Coordinator/Traffic Assistant
WTVT FOX13
01.2001 - 11.2002
Traffic Director
KLSR FOX
05.1996 - 03.2000
Business Administration -
Lane Community College
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