Jamie DeFago
Boca Raton,FL
Summary
Motivated RN with engaging personality and flexible approach. Upbeat, friendly and eager to learn. Works well with others and enjoys constructive criticism. 720 clinical hours in Med-Surg, CVICU, CCU, L&D, and ER.
Dedicated and compassionate. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Hooters Of Boca Raton
Boca Raton, FL
12.2019 - 05.2021
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Cultivated warm relationships with regular customers.
- Provided quality customer service.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Operated POS systems to cash out customer checks and complete order transactions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Funeral Services Assistant
Babione Funeral Home
Boca Raton, FL
02.2018 - 12.2019
- Provided quality customer service to hospice nurses, doctors and family members when receiving death notifications via phone.
- Set up flowers, opened and closed caskets, and acted as liaison between family members and funeral directors.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Arranged floral tributes and lights around caskets in visitation rooms and chapels.
- Prepared life well celebrated memorial banquet rooms throughout 14 locations.
- Provided empathetic care to families in need.
Education
Bachelor of Science - Nursing
Keiser University
Fort Lauderdale, FL08.2022
Skills
- 720 Hours of Clinical Experience- Med-Surg, CCU, CVICU, L&D and ER
- Team Player
- Safe Work Practices
- Patient Safety
- Collaborative Relationships
- Guest Satisfaction
- Conflict and Complaint Resolution
- Adaptable and Flexible
Timeline
Restaurant Waitress
Hooters Of Boca Raton
12.2019 - 05.2021
Funeral Services Assistant
Babione Funeral Home
02.2018 - 12.2019
Bachelor of Science - Nursing
Keiser University