Experienced leader with strong background in guiding teams. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and committed to fostering a positive workplace culture. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Records Management Supervisor 2
Oregon Youth Authority, MacLaren YCF
10.2023 - Current
Acted as a liaison between the records management team and other departments, ensuring a seamless flow of information across all organizational levels.
Fostered an environment of continuous improvement within the Records Management team by promoting professional development opportunities and encouraging feedback amongst peers.
Maintained strict confidentiality when handling sensitive information related to personnel matters or company financial data.
Assisted in recruitment processes by coordinating job postings, reviewing resumes, scheduling interviews, and conducting reference checks as needed.
Spearheaded successful facility relocation, coordinating logistics and overseeing smooth transition of staff and resources.
Served as liaison between departments, fostering collaboration through timely communications regarding shared resources or projects requiring inter-departmental cooperation.
Developed and maintained an organized electronic filing system for easy access to critical documents, streamlining the retrieval process.
Streamlined office operations by implementing efficient document management and filing systems.
Organized company events including seminars, conferences, and team-building activities to promote healthy work culture.
Oversaw maintenance of office spaces, ensuring a clean and safe work environment for all employees.
Supervised administrative support staff, delegating tasks effectively to maintain high productivity levels across the department.
Identified opportunities to streamline processes and improve office operations and efficiency.
Negotiated and executed contracts on behalf of department.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Records Management Supervisor 1
Oregon Youth Authority - MacLaren YCF
03.2017 - 10.2023
Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
Improved office efficiency by implementing streamlined administrative processes and procedures.
Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
Interviewed, recruited and onboarded new staff for high-performing administration teams.
Developed and implemented improved filing systems for enhanced order and accuracy.
Coordinated customer, vendor and stakeholder relations for smooth communication flows.
Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
Oversaw the recruitment process, hiring top talent that contributed significantly to company growth and success.
Oversaw budget management for administrative functions, ensuring all expenditures remained within allocated funds.
Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of office supplies.
Conducted regular performance reviews to identify areas for improvement and develop action plans for administrative staff.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Coordinated office events, seminars and meetings for staff and clients.
Identified opportunities to streamline processes and improve office operations and efficiency.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Negotiated and executed contracts on behalf of department.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Supervising Executive Support Specialist 2
Oregon Youth Authority - Hillcrest YCF
03.2015 - 03.2017
Contributed to a collaborative work environment by acting as a liaison between executives and staff members on various issues or concerns that required resolution or attention from leadership figures.
Provided exceptional customer service to internal and external clients by addressing inquiries promptly and professionally, fostering positive relationships with key stakeholders.
Played a key role in achieving organizational objectives by anticipating executive needs and proactively addressing potential challenges before they escalated into larger issues.
Increased operational efficiency with proactive administrative support, including document preparation, email management, and expense report processing.
Showcased strong multitasking abilities while managing multiple competing priorities without compromising on the quality of work delivered or timeliness of completion.
Maintained a high level of professional discretion when interacting with clients, colleagues, or other external parties to uphold the positive reputation of the organization at all times.
Assisted in the development and implementation of company policies, procedures, and guidelines by providing input during meetings and ensuring that documentation was updated accordingly.
Enhanced communication between executives and team members by organizing meetings and creating detailed agendas for optimal productivity.
Optimized workflow processes by identifying areas for improvement and implementing creative solutions that increased overall efficiency.
Ensured the timely completion of projects by tracking progress, keeping stakeholders informed, and facilitating effective collaboration among team members.
Streamlined executive scheduling by managing calendars and coordinating appointments, improving time management efficiency.
Supported the successful execution of high-profile events through precise logistical coordination, vendor management, and guest relations efforts.
Safeguarded sensitive company information with strict adherence to confidentiality protocols and data protection measures in all tasks performed.
Facilitated seamless onboarding experiences for new hires by preparing training materials, coordinating orientation schedules, and providing ongoing support throughout their transition period.
Resolved customer concerns efficiently to promote satisfaction and loyalty.
Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Scheduled meetings booked meeting rooms and prepared meeting agendas.
Updated and maintained confidential databases and records.
Answered high volume of phone calls and email inquiries.
Took notes and dictation at meetings.
Coordinated events and worked on ad hoc projects.
Screened personal and business calls and directed to appropriate party.
Office Specialist 2
Department of Human Services - Child Welfare
01.2008 - 03.2015
Completed discovery to Attorneys and Courts involved in child welfare cases
Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Contributed to positive company culture by assisting coworkers whenever possible, fostering a sense of teamwork and collaboration.
Contributed to successful project completion by collaborating with colleagues on various administrative tasks as needed.
Provided clerical support to company employees by copying, faxing, and filing documents.
Responded to inquiries from callers seeking information.
Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
Input data into spreadsheets and databases.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Reviewed files, records and other documents to obtain information to respond to requests.
Coordinated and scheduled meetings and appointments.
Assisted with onboarding of new employees.
Processed payments.
Ordered police reports, birth and medical records as needed.
Education
DIPLOMA -
North Salem Highschool
Salem, OR
Skills
Records management
Talent acquisition
Employee engagement
Workplace culture
Records disposal
Electronic records management
Retention scheduling
Compliance monitoring
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Reliability
Excellent communication
Organizational skills
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Task prioritization
Continuous improvement
Adaptability
Certifications Courses
LEDS Entry/Inquiry Certified
LEDS TAC Representative
State of Oregon Management Development Series
Ascent Leadership Graduate
Relationship Management
Employee Onboarding
Conflict Resolution
Performance Management
HRIS Proficiency
Recruitment Strategies
Training Development
Communication Skills
Workday Proficiency
Certification
Certified LEDS & CJIS Entry/Inquiry, State of Oregon - 2008 to Present
Timeline
Records Management Supervisor 2
Oregon Youth Authority, MacLaren YCF
10.2023 - Current
Records Management Supervisor 1
Oregon Youth Authority - MacLaren YCF
03.2017 - 10.2023
Supervising Executive Support Specialist 2
Oregon Youth Authority - Hillcrest YCF
03.2015 - 03.2017
Office Specialist 2
Department of Human Services - Child Welfare
01.2008 - 03.2015
DIPLOMA -
North Salem Highschool
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