Jamie De Jesus-McNulty

Work History

NYS Affordable Housing Corp. (HCR)

09.2023 - Current

Implemented a centralized record-keeping system that improved overall data accuracy and accessibility for team members.
Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Established rapport with homeowners, Grantees, and attorneys through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Managed both digital and physical filing systems and retrieved documents as required.
Prepared clearly written and formatted documents and reports.
Created and updated records and files to maintain document compliance.
Coordinated and communicated with external Grantees to support program objectives.
Sorted, opened, and routed mail and deliveries to meet business requirements.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Proofread and edited documents for accuracy and grammar.

CVR New York

08.2021 - 09.2023

Interviewed clients and family members to obtain key information for case planning and management.
Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
Explained rental and housing regulations to clients and helped each discover best options for housing.
Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Proved successful working within tight deadlines and fast-paced atmosphere.
On average processed 65 eligibility recertifications monthly.
Assisted clients in identifying community resources and connecting with appropriate services.

Tampa Housing Authority

05.2022 - 10.2022

Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
Assisted applicants in filling out housing applications and verifying assets.
Worked with clients to improve life choices and maximize benefits of programs.
Interviewed clients and family members to obtain key information for case planning and management.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.

ENT & Allergy

06.2009 - 12.2018

Oversaw appointment scheduling and itinerary coordination for both physicians and patients. Managed employees and drove productivity improvements.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation while providing opportunities for career acceleration through achievements.
Liaised between patients and physicians to ensure patient comprehension of treatment plans.
Performed monthly inventory and maintained office and medical supply counts.
Continually maintained and improved the company's reputation and positive image in the markets served.
Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed.
Trained new staff on quality control procedures.
Used NextGen to schedule and manage patient appointments.
Documented patient information obtained from surgical scheduling interviews.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets using excel and crystal reports.

ENT & Allergy Associates

06.2009 - 12.2015

Pre-certified medical and sleep studies.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, test results, Sleep Studies).
Referred to variety of medical sources prevent mistakes in medical terms.
Ensured superior patient experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Assured strict adherence to corporate guidelines and metrics.
Guided and coached staff to achieve individual growth and scheduling targets.
Resolved all patient & physician complaints in a professional manner while prioritizing patient care.
Obtained payments from patients and scanned identification and insurance cards.
Scheduled appointments for Sleep patient visits and procedures using NextGen.
Answered the phone by the second ring and greeted callers enthusiastically.
Responded to correspondence from insurance companies to verify patient's coverage.