Jamie De Los Rios

• Apply extensive knowledge of Title 15, Chapter 19 of the Arizona Education Code to ensure compliance.

• Process and review scholarship applications, ensuring compliance with birth certificates, driver's licenses, and other vital records.

• Review special education documents for the Preschool program with disabilities and Kindergarten through 12th grade disabilities applications for eligibility. Documents reviewed on a daily basis are as follows: 504 plan accommodations, individual education program plans, multidisciplinary evaluation team reports, independent evaluations performed by a DO, MD, psychologist and psychiatrist. Assign disability category based on medical diagnosis and award funding for accounts.

• Process disability evaluation updates using the help desk ticketing system, update disability category, recalculate funding and send updated contract to applicants, respond and close out help desk tickets.

• Review court documentation such as temporary guardianship, permanent guardianship and adoption documents to determine eligibility of applicants.

• Respond to all assigned help desk tickets addressing applicant concerns and communicating program requirements, assisting with escalations and determining appropriate action on accounts.

• Guide scholarship applicants through the completion process, ensuring application accuracy and compliance with ADE policy.

• Assist team manager with special projects and onboarding new hires.

• Plan and coordinate quarterly ESA department team builders.

• Assist applicants in resolving incomplete applications, guide through next steps, and communicate program requirements to ensure account accuracy.

• Led the interview process for part-time staff and work-study students for the financial aid department. Evaluated potential candidate resumes and conducted in-person interviews.

• Supervise work-study students, and part-time staff. Help onboard new staff members, and train.

• Assist the department manager with the federal work-study program, tracking students, and the fiscal year budget.

• Manage travel authorization for professional workshops and conferences using FMS. Submit purchase orders for department supplies.

• Led the leadership team to plan student services department development training, and team builders.

• Score financial aid calibration calls, providing actionable feedback to improve customer service quality, and staff performance.

• Implement new strategies for event planning and community outreach, enhancing the department's visibility and student engagement initiatives, such as Coffees of the World, and aid in coordinating the United Way campaign basket for auction.

• Conduct comprehensive financial literacy workshops, empowering students with knowledge to make informed decisions about college affordability, and long-term financial planning.

• Resolve escalated inquiries from students and parents via Blackboard tickets and chat.

• Coordinate with district departments, financial institutions, and other universities to optimize Financial Aid account management and student support.

• Determine financial aid eligibility, and process Title IV awards using various systems.

• Review and perform technically complex Title IV processes, including the review of financial aid applications, packaging student financial aid, inclusive of verification, awarding, authorization of funds, ISIR corrections, post-award adjustments, and citizenship documents.

• Reconcile department credit card, Pell Grant, student loans, and scholarship accounts at fiscal end.

• Responsible for updating standard operating procedures performed in the Financial Aid department.

• Conduct preliminary financial aid interviews with new students, and walk through the application process and admissions.

• Resolve escalated account matters or concerns students have via phone call or email.

• Inform students of their financial obligations and financial policies/procedures as related to their educational expenses via phone.

• Review student financial aid applications and paperwork for accuracy and completeness, and request additional information in compliance with federal and state laws.

• Facilitate communication between departments, financial institutions, and other universities to streamline financial aid processes.

• Determine Financial Aid eligibility, processed Title IV awards, and resolved complex issues using various systems.

• Optimize Title IV processes, including verification, budgeting, and returning unearned funding to the Department of Education. Managed critical reports for regional directors.

• As a team lead, conducted thorough audits of financial aid applications, ensuring accuracy and completeness. Provided constructive feedback to team members on performance and individual rubric scores.

• Schedule the director’s team meetings, and outline the meeting agenda. Maintain Excel reports for regional directors on all new students, and have weekly meetings on students who were cleared to start class.

• Address escalated issues from parents and students, providing guidance on Title IV regulations, and resolving complex financial aid matters.

• Assist the front desk with co-pays, scheduling, and insurance verification, improving patient intake.

• Schedule pre-op and post-op appointments, ensuring smooth patient transition, and care continuity.

• Record medical history and test results in E Clinical, enhancing data accuracy and accessibility.

• Float for all four surgeons in the back office and surgery center.

• Assist with dictation and charting for surgery days.

• Facilitate seamless multidisciplinary teamwork, optimizing patient flow from initial appointments through post-surgical follow-ups, enhancing overall clinic efficiency.

• Provide health education to patients on how to properly use their medical equipment.

• Provide crucial assistance to surgeons and staff, handling diverse tasks from casting, equipment management, and supply management, ensuring operational readiness.

• Conduct comprehensive financial aid interviews, guiding students through application processes, and ensuring seamless progression in collaboration with enrollment teams.

• Manage complex Title IV processes, reviewing applications, packaging aid, and performing post-award adjustments using multiple systems for optimal student support.

• Track past-due accounts, and perform collection duties via phone calls and email.

• Facilitate communication between departments, financial institutions, and other universities to ensure smooth processing of financial aid accounts, and student progression.

• Address escalated issues from parents and students, providing guidance on Title IV regulations, and resolving complex financial aid matters.