Jamie DelVecchio
Cañon City,CO
Summary
Forward-thinking Managing Director with over a decade of proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in retail and cannabis sales. Successful background matching employees with roles for maximum performance.
Proactive and hardworking individual focused on continuous improvement professionally and personally. Ability to optimize resources to achieve targets. Remains diplomatic when resolving disputes and coordinating diverse teams. Am accomplished in working with organizational leaders to establish business goals and devise strategies to drive business growth and revenue. Encouraging and an analytical problem-solver with talents for team building, leading and motivating. Ability to offer excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement thus, boosting performance. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the brand. Organized, dependable and successful at managing multiple priorities all while maintaining a positive attitude.
Overview
11
11
years of professional experience
Work History
Senior Director of Operations
The Green Source
07.2022 - Current
- Oversee 5 medical locations and in the process of converting one facility from medical only, to medical and recreational
- Develop and implement SOPs to maintain profitability, accuracy, and compliance for store and MIP locations
- Collaborating with cultivation teams, MIP teams, and store teams with product needs, to assist in reaching harvest, manufacturing, and sales goals
- Strategically work with outside vendors to purchase wholesale flower at a lower cost
- Collaborate with outside vendors for trim/flower trades for products provide
- Collaborate with Weedmaps for strong marketing initiatives
- Assist with branding the business
- Recruit, manage, and develop all store team members
- Train and manage store teams to build a strong, lasting, customer base
- Oversight of all operations, to ensure compliance with applicable laws and regulations
- Establish internal performance objectives for all store locations to meet/exceed established performance objectives
- Inventory adjustments to correct past management mistakes
- Establish consistent facility policies and procedures to increase efficiency and profitability
- Obtaining all necessary licenses for all store locations and cultivation facilities
- Monitor relevant competition
- Monitor P&L & Forecasting
- Team development, ensuring all team members are well trained in, and aligned with all areas of compliance, ownership expectation, operational and professional expectation, and will continue to align with the company as it grows
- Detailed customer service training for retail teams on leading sales, ensuring inventory accuracy and compliance accuracy, and building a stellar brand name while maintaining a growing customer base
- Detailed training on terpenes, genetics, test results, cannabinoids, and all aspects of cannabis flower, concentrate, edible, and nonedible
- Create efficiency by ensuring all departments are working together by conducting weekly meetings to ensure customer needs are being heard and met
- Correspond with other business owners and realtors to discuss the potential purchase of their business/licenses.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Senior Director of Operations
Cookies
03.2021 - 07.2022
- Develop and implement SOPs to maintain profitability, accuracy, and compliance for store and cultivation locations
- Collaborate with cultivation teams, and store management with product needs, to assist in increased profitability
- Train and manage store leadership to build strong, lasting, customer base
- Oversight of all operations, to ensure compliance with applicable laws and regulations
- Establish internal performance objectives for team
- Highly knowledgeable with METRC
- Recruit, manage, and develop all Department Management
- Establish consistent policies and procedures for all facilities to increase efficiency and profitability
- Collaborate with City officials to keep Pueblo safe by assisting in planning to open consumption lounges., Obtaining all necessary licenses for all store locations and cultivation facilities
- Monitor P&L, relevant competition, and forecasting
- Creation and implementation of expenditure cutbacks
- Team development, ensuring all team members are well trained in, and aligned with all areas of compliance, ownership expectation, operational and professional expectation, and will continue to align with the company as it grows
- Detailed customer service training for retail teams on leading sales, ensuring inventory accuracy, and building stellar brand name while maintaining growing customer base, acquiring 72 new customers daily at largest store while remaining compliant, and sales driven.
- Increased sales 23% averaging six million dollars more year over year.
- Create efficiency by ensuring all departments communicate at least once weekly to ensure customer needs are being heard and met
- Create detailed spreadsheets and documentation sheets for teams to utilize to increase efficiency and remove human errors in daily documentation.
- Daily monitoring of all storefront displays with implementation of processes, procedures, and digital documentation, ensuring fluidity between all locations
- Created purchasing strategy for third-party purchases to minimize cost
- Set up collaborations with vendors to “sponsor” specials, ensuring the company no loss on return for product
- Created customer retention program, ensuring customer feels heard, thus creating lasting relationship.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
Senior Director of Retail Operations
Maggie's Farm
03.2013 - 02.2021
- Manage and direct day-to-day store activities to achieve targeted sales goals for all locations, Manitou Springs location being one of the busiest dispensaries nationwide.
- Oversight of 7 Retail locations with over 100 employees
- Was in process of opening 8th Retail Location
- Oversight and maintenance of METRC & compliance for the store
- Analyze sales data, marketing initiatives, and store performance to improve sales performance, and increase revenue
- Increased revenue by 23% from, Oversight of daily customer interactions to ensure a stellar customer experience while maintaining compliance and professionalism
- Professional development of store managers
- Develop and implement SOPs to maintain profitability, accuracy, and compliance
- Establish internal performance objectives for combined retail locations; work with Store Managers to meet or exceed established performance objectives
- Recruit, manage and develop all Store Management
- Establish consistent retail policies and procedures for combined stores to increase efficiency and profitability
- Train and manage store leadership to build strong, lasting, customer base
- Gained average of 72 new customers daily, over 6 months, at Manitou Springs location
- Monitor individual store inventory, staffing, and other operational aspects to optimize store performance
- Create, implement, and monitor policies and procedures to ensure consistency in execution, updated as needed.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Education
Diploma - Courses Offered
Garden Park High School
Cañon City, CO05.2022
Skills
- Overseeing Personnel
- P&L Responsibility
- Continuous Quality Improvement (CQI)
- Price Structuring
- Performance Analysis
- Facility Improvement
- Personnel Recruitment
- Constructive Feedback
- Motivational Leadership
- Quality Control Standards
- Business Management
- Team Goals
- Operational Efficiency and Safety
- Report Tracking
- Customer Needs Assessments
- Schedule Oversight
- Corrective Actions
- Overseeing Partnerships
- Policy Development and Enforcement
- Payroll and Timekeeping
- Interdepartmental Cooperation
- Manage Operations
- Project Deadlines
- Inventory Audits
- Market and Competitor Research
Accomplishments
- Supervised team of over 150 staff members.
- Used Microsoft Excel to develop spreadsheets for all inventory, accounting, staffing, and other needs..
- Resolved product issue through consumer testing.
- Collaborated with team of 15 in the development of several company concerns.
- Worked with POS company to create a smooth, easy to understand POS, and assisted in beta testing. (Flowhub)
- Winner of 2017 through 2019 Maggie's Farm Leadership Award.
- Spoke to students at the University of Denver regarding how to operate a compliant, successful dispensary chain.
- All organizations I have been employed with won The Best of Award, from the Colorado Springs Independent.
Timeline
Senior Director of Operations
The Green Source
07.2022 - Current
Senior Director of Operations
Cookies
03.2021 - 07.2022
Senior Director of Retail Operations
Maggie's Farm
03.2013 - 02.2021
Diploma - Courses Offered
Garden Park High School
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