Jamie De Nero
Upper Deerfield ,NJ
Summary
Detail-Oriented, Highly Motivated and Organized Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DMV Title Specialist
Family Car Buyers
01.2023 - Current
- Entered title and vehicle information into database.
- Maintained control log of vehicle certificates of origin and titles, using Excel.
- Organized customer information and account data for business planning and customer service purposes.
- Obtained signatures for financial documents and invoices.
- Contacted all US Motor Vehicle Departments to determine status of pending titles.
- Organized title documents to transfer ownership of property.
- Communicated with customers to resolve common title issues.
- Arranged payoff checks for trade-ins and new vehicles.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals within 60 day timeframe.
- Performed routine data entry or document management.
- Stayed up-to-date on all state laws and licensing requirements to complete accurate and efficient reviews.
- Informed customers by mail or telephone of additional steps needed to obtain vehicle title documents.
- Updated operational records or licensing information using computer terminals.
Title Clerk
Copart Auto Auction
02.2014 - 08.2022
- Process vehicle titles for insurance companies
- Work directly with DMV agencies throughout NJ, NY, DE, PA and MD
- Assist members from around the world purchasing vehicles
- Maintain in a timely manner accounts for several major insurance companies
- Assist with dispatching and scheduling the pick up of vehicles for customers
- Work directly with several major car donation companies to secure vehicles and proper paperwork
- Organized and maintained files
- Answered phones and assisted callers -Replied to incoming correspondence
- Completed forms in accordance with company procedures
- Prepare and mail checks.
Administrative Assistant
Admiral Auto Body
09.2012 - 04.2013
- Drafted correspondence and scheduled appointments
- Organized and maintained files, as well as took notes and memos
- Answered phones and assisted callers
- Greeted visitors and assisted in preparing damage estimates according to insurance company procedures
- Used software tools including CCC PATHWAYS, CCC ONE, ADP Shop link, Audatex, Summit, Express
- Repair Link, Esurance Auto watch -Contacted vendors for price quotes
- Assisted the parts department in preparing and receiving parts orders
- Worked directly with many major insurance companies to implement new process and procedures.
Customer Service Administrator
Abra/CollisionMax Of Marlton
02.2008 - 08.2012
- Greeted visitors and assisted in preparing damage estimates according to insurance company procedures
- Used software tools including CCC PATHWAYS, CCC ONE, ADP Shop link, Audatex, Summit, Stromberg
- Time and Attendance, Express Repair Link, Esurance Autowatch, Arms, ProcessClaims, Mitchell Repair
- Center
- Provided information about products and services
- Prioritized data entry daily to ensure customers' needs were met and ensured that appropriate changes were made to resolve customer concerns -Notified customers of claim investigation results and any planned adjustments
- Maintained effective working relationships with customers, sales personnel, internal departments and vendors
- Provided sales support
- Performed basic office duties such as data entry, word processing, filing and copying
- Identified areas for improvement
- Maintained AR/AP and prepared daily bank deposits and petty cash accounting
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Refer unresolved customer grievances to designated departments for further investigation
- My accomplishments included: Effectively devised a plan to improve customer service to make repair facility a top tier shop and maintained throughout employment
- Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims
- Review insurance policy terms to determine whether a particular loss is covered by insurance
- Refer unresolved customer grievances to designated departments for further investigation.
Bank Teller
Bank Of America
01.2007 - 02.2008
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Audited fellow teller currency to contribute to dual-control procedures.
- Removed mutilated currency from circulation.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
Overbrook Senior High School
Pine Hill, NJ06.2002
Skills
- Customer Accounts Management
- Business Correspondence
- Records Evaluation
- Administrative Duties
- Customer Needs Assessments
- Clerical Support
- Report Preparation
- Accounts Payable and Accounts Receivable
- Inventory Records
- Guest Services
Certification
DATA ENTRY (10+ years) AUTO INDUSTRY (10+ years) Microsoft Office (10+ years) Administrative Duties (10+ years) Payroll (5 years) Outlook (10+ years) Administrative Assistant (10+ years) Accounts Payable (6 years) Billing (6 years) Receptionist (10+ years) Word MS Office Sales Support (5 years) Accounting (6 years) Office Management (10+ years) Title Processing (7 years) Office Administration (10+ years)
Timeline
DMV Title Specialist
Family Car Buyers
01.2023 - Current
Title Clerk
Copart Auto Auction
02.2014 - 08.2022
Administrative Assistant
Admiral Auto Body
09.2012 - 04.2013
Customer Service Administrator
Abra/CollisionMax Of Marlton
02.2008 - 08.2012
Bank Teller
Bank Of America
01.2007 - 02.2008
High School Diploma -
Overbrook Senior High School
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