Jamie DeNoia
Hazleton,PA
Summary
Dynamic logistics and fulfillment professional with a proven track record at Alphia, enhancing warehouse efficiency and customer satisfaction. Expert in Warehouse Management Systems and adept at crisis management, I significantly improved process flows and resolved customer issues, ensuring seamless operations and robust data analysis for informed decision-making.
Overview
9
9
years of professional experience
Work History
Logistics Lead
Alphia
Hazleton, PA
07.2024 - Current
- Monitor, maintain, and track inbound and outbound shipments.
- Research and communicate back overages, shortages, and damages with 3PL customers.
- Send shipment activity reporting to customers and prioritize inventory movement where necessary.
- Ensure new customer launches are scheduled, staged, and shipped within deadlines.
- Track new orders and ensure all are scheduled, staged, and shipped within customer deadlines.
- Work with other departments, including Sales, Account Management, EDI, and Supply Chain, to onboard new business, resolve reported shipment issues, warehouse capacity, and order planning.
- Help train other sites on successful processes.
- Ensure accuracy of inventory on the floor and WMS accuracy.
- Use of multiple ERP and WMS systems.
Order Fulfillment Analyst
Alphia
Hazleton, PA
10.2021 - 07.2024
- Monitor and ensure order fulfillment for multiple accounts.
- Created, ran, and sent multiple reports for customer and internal review.
- Assist multiple departments to ensure customer satisfaction.
- Experience dealing with challenges in the supply chain and production.
- Use of Sage X3, Microsoft BI, Excel, and Royal4 for order entry, tracking, and reporting.
- Followed up and tracked inventory and attainment on customer orders.
- Answer and assist with customer inquiries.
- Assistance with new product launches, packaging changes, and system changes.
Customer Service Representative
Progressive Converting
Hazleton, PA
02.2016 - 04.2021
- Assisted and led in correspondence with multiple customer accounts via email and phone.
- Experience working in multiple onsite and customer ERP systems, such as SAP, Epicor, and Phoenix.
- Data entry and invoicing of job production and upkeep of multiple reports for corporate and customers.
- Created and distributed customer labels for the production team.
- General upkeep of multiple systems for inventory and production records.
- Handling of inbound and outbound deliveries of products for several customers.
- Participation in physical warehouse inventories and audits.
- Reconciliation of inventory discrepancies and upkeep of current stock involving book to books and cycle counts to ensure accurate record keeping.
- Coordination with logistics to ensure customer delivery requirements are met.
- Tracking onsite live production for shipment to meet deadlines.
- Constant communication with production to address and prevent delays with orders.
- Ensured customer deadlines were met, and any delays were communicated in a timely fashion.
- General administrative duties.
Education
Bachelor of Arts - Art And Design
Towson University
Baltimore, MD05-2015
Skills
- Warehouse oversight
- Documentation
- Shipping coordination
- Performance metrics analysis
- Freight Management
- Process Improvement
- Crisis Management
- Performance monitoring
- Resolve customer issues
- Warehouse Management Systems
- Data Analysis
- Multitasking
References
References available upon request.
Timeline
Logistics Lead
Alphia
07.2024 - Current
Order Fulfillment Analyst
Alphia
10.2021 - 07.2024
Customer Service Representative
Progressive Converting
02.2016 - 04.2021
Bachelor of Arts - Art And Design
Towson University
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