Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Jamie Deterding

Kansas City,MO

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.

Overview

31
31
years of professional experience

Work History

Communications Specialist-Dispatcher

Kansas City Missouri Police Department
Kansas City, Missouri
10.2007 - Current
  • Identify priority calls based on severity and urgency for effective dispatching.
  • Dispatch police officers and emergency personnel to respond to calls for service.
  • Maintain detailed logs of calls and responses for accurate record-keeping.
  • Utilize mapping software to determine optimal response routes for units.
  • Monitor radio communications to support field units during operations.
  • Train new dispatch staff on protocols and emergency procedures consistently.
  • Act calmly under pressure while making decisions in high-stress situations.
  • Provide support services for police officers by researching suspects and running license plate numbers.

Communications Specialist-Calltaker

Kansas City Missouri Police Department
Kansas City, Missouri
04.1997 - 10.2007
  • Assessed emergency situations and dispatched appropriate personnel and equipment swiftly.
  • Maintained accurate records of calls and incidents for future analysis.
  • Coordinated responses with law enforcement, fire, and medical services to enhance efficiency.
  • Trained new staff on protocols for managing emergency calls effectively.
  • Operated multi-line phone systems and computer-aided dispatch software proficiently.
  • Communicated with dispatchers regarding call statuses and response times regularly.
  • Gathered essential information from callers, including location and nature of emergencies.
  • Handled confidential information in accordance with established guidelines.

Records/Front Desk Clerk

Kansas City Missouri Police Department
Kansas City, MO
10.1994 - 04.1997
  • Processed police reports and maintained accurate records for department access.
  • Assisted law enforcement personnel in retrieving vital information from databases.
  • Managed filing systems to optimize record retrieval efficiency.
  • Ensured confidentiality of sensitive information in all record-keeping activities.
  • Converted paper documents into digital formats for secure storage.
  • Updated system information promptly upon changes.
  • Prepared reports on arrest records, vehicular accidents, property crimes
  • Responded to public inquiries via phone calls and in person regarding police records.

Education

Some College (No Degree) - Required Classes

Kansas State University
Manhattan, KS

Skills

  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Decision making
  • Emergency response
  • Dispatch software proficiency
  • Call prioritization
  • Record management
  • Incident coordination
  • Active listening
  • Professional demeanor
  • Self-motivation

Affiliations

  • travel
  • sports
  • music
  • reading
  • self care

Accomplishments

  • 2021 MOCIT Telecommunicator of the year
  • 2012 Outstanding Team Performance

References

References available upon request.

Timeline

Communications Specialist-Dispatcher

Kansas City Missouri Police Department
10.2007 - Current

Communications Specialist-Calltaker

Kansas City Missouri Police Department
04.1997 - 10.2007

Records/Front Desk Clerk

Kansas City Missouri Police Department
10.1994 - 04.1997

Some College (No Degree) - Required Classes

Kansas State University

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