Jamie Diamond
Howell,MI
Summary
Dynamic Senior Business Consultant with extensive experience at Michigan Public Health Institute, excelling in project coordination and user acceptance testing. Proven ability to analyze requirements and ensure quality standards, while facilitating training sessions. Adept at building strong stakeholder relationships and interpreting complex data to drive strategic initiatives.
Overview
20
20
years of professional experience
Work History
Senior Business Consultant
Michigan Public Health Institute, MPHI
Okemos, MI
06.2016 - Current
- Delivered training sessions to onboard new team members.
- Supported the design and development phases of individual business initiatives.
- Assessed clients' business requirements, aiding in strategic planning efforts.
- Facilitated sessions to approve preparatory activities for every test build with sub-system teams.
- Managed projects with immediate needs and short-term resource planning.
- Ensured quality standards in various projects.
- Built and preserved strong, credible relationships with all project stakeholders.
- Contributed to the evaluation of project-related documents.
- Compiled test outcomes and entered data into the tracking system.
- Consistently maintained advanced skills in MS Word and Excel.
Business Consultant
Michigan Public Health Institute, MPHI
Okemos, MI
12.2010 - 12.2016
- Provide testing and analytical support to the Michigan Department of Health and Human Services (MDHHS) to support User Acceptance Testing (UAT) for production initiatives, enhancements, and defect coding changes to be implemented in CHAMPS production.
- Review As-Built Change Detailed System Design Documents for assigned functional or technical areas to provide feedback for testing purposes.
- Create and modify EDI HIPAA 5010 transaction test files necessary for CHAMPS production test cases.
- Create test cases for SOM user acceptance testers, and provide support for the completion and passing of all tests by expected due dates.
- Develop and oversee a UAT plan to be used by contractors and end users during the User Acceptance Testing phase.
- Assist in the design, development, and testing of business solutions based on project-defined objectives.
- Attend assigned sub-system CCB/Tier 1 meetings to glean and/or provide input regarding the testing of application enhancements and/or defect fixes.
- Consolidate test results, and upload them to a test tracking system.
- Maintain proficiency in, and perform necessary duties using the MDHHS systems and processes.
- Perform the necessary analysis of program data from the appropriate sources (MDHHS and DTMB).
- Assist agents, department staff, and others with program policy, procedure, and other related activities.
Group Service Representative
Blue Cross Blue Shield of MI
Lansing, MI
08.2008 - 05.2009
- Met with employees and benefits representatives during onsite visits.
- Reviewed improperly processed claims.
- Conducted open enrollment meetings for group members.
- Compiled and organized data for monthly benefits reports.
- Evaluated current benefit structure to recommend changes.
- Evaluate system issues and recommend required modifications.
- Oversaw employee activities in absence of leadership.
Business Analyst
Blue Cross Blue Shield of MI
Lansing, MI
03.2005 - 08.2008
- Project lead for the MPSERS COB/LOI project.
- Supervised staff working overtime to ensure project completion.
- Project Lead for Robust Inquiry Analysis.
- Monitored team performance to ensure compliance with the Vice President's guidelines for the project.
- Prepared and delivered monthly DOL, PA250, and Blended reports.
- Analyzed month-end reports to ensure accuracy and promptness.
- Addressed inquiries by investigating and resolving DOL 2nd Level Appeals.
- Detected trends in second-level case analyses.
- Created new and updated existing benefit summaries to streamline servicing for groups, subscribers, and providers.
- Contributed to the creation of customized benefit summaries through process evaluation.
Education
Some College (No Degree) - Business Administration
Lansing Community College
Lansing, MISkills
- Project Coordination
- User Acceptance Testing Expertise
- Data Interpretation
- Facilitation of Training Sessions
- Requirements Analysis
- Quality Assessment
References
References available upon request.
Timeline
Senior Business Consultant
Michigan Public Health Institute, MPHI
06.2016 - Current
Business Consultant
Michigan Public Health Institute, MPHI
12.2010 - 12.2016
Group Service Representative
Blue Cross Blue Shield of MI
08.2008 - 05.2009
Business Analyst
Blue Cross Blue Shield of MI
03.2005 - 08.2008
Some College (No Degree) - Business Administration
Lansing Community College
Similar Profiles
Phillip BarnhartPhillip Barnhart
Senior Health Equity Consultant at Michigan Public Health Institute, MPHISenior Health Equity Consultant at Michigan Public Health Institute, MPHI
Trisha DyalTrisha Dyal
Administrative Assistant - CLPPP at MICHIGAN PUBLIC HEALTH INSTITUTE/STATE OF MICHIGANAdministrative Assistant - CLPPP at MICHIGAN PUBLIC HEALTH INSTITUTE/STATE OF MICHIGAN
Michael WilliamsMichael Williams
Director, Communication Services at Michigan Public Health InstituteDirector, Communication Services at Michigan Public Health Institute