JAMIE DICARLO
Alexandria,USA
Summary
Dynamic Surgery/Patient Coordinator at Bruno|Brown Plastic Surgery with expertise in patient scheduling and treatment planning. Proven track record in enhancing patient recovery through education and compassionate support. Skilled in financial reporting and practice administration, achieving high patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Surgery/Patient Coordinator
Bruno|Brown Plastic Surgery
Chevy Chase, Maryland
02.2024 - Current
- Coordinated patient schedules for consultations and procedures, ensuring efficient workflow.
- Educated patients on post-surgical care and follow-up appointments to promote recovery.
- Provided compassionate support to patients during pre-operative and post-operative phases.
- Assisted with billing inquiries, clarifying financial options for patients.
- Answered incoming calls from patients, providers, and insurance companies with professionalism.
- Acted as liaison among physicians, staff, patients, families, and third-party payers.
- Formulated individualized treatment plans based on each patient's unique needs.
- Monitored progress of discharged patients to facilitate follow-up care.
Office Manager/Treatment Coordinator
DiMichaelangelo Family Dentistry
01.2019 - 12.2024
- Manage and coordinate the daily operations of the practice.
- Set goals and objectives.
- Present all treatment plans/Monthly acceptance rate between 85%-94%
- Complete weekly production reports/Monitor financial performance.
- Manage dental call center.
- Onboarding and training of all new staff members.
Office Manager/Front Desk
Perry Sarle D.M.D Family Dentistry
Perry, USA
01.2017 - 12.2019
- Managed daily office operations for busy family dentistry practice.
- Scheduled patient appointments and coordinated office calendars efficiently.
- Maintained patient records using electronic health record systems.
- Processed billing and insurance claims for patients.
- Trained new staff on office procedures and customer service.
- Communicated with patients regarding treatment plans and follow-up care.
- Handled phone calls, emails, mail routing, and courier coordination.
Education
Associate - Archaeology
Hocking College
Ohio06-2004
Skills
- Dental software proficiency
- Marketing strategies
- Surgical education
- Patient scheduling
- Budget management
- Financial reporting
- Nextech system expertise
- Treatment planning
- Practice administration
References
References available upon request.
Timeline
Surgery/Patient Coordinator
Bruno|Brown Plastic Surgery
02.2024 - Current
Office Manager/Treatment Coordinator
DiMichaelangelo Family Dentistry
01.2019 - 12.2024
Office Manager/Front Desk
Perry Sarle D.M.D Family Dentistry
01.2017 - 12.2019
Associate - Archaeology
Hocking College
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