Jamie Dillon
Nashport,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
23
23
years of professional experience
Work History
Store Manager
Starbucks
Zanesville , OH
05.2006 - Current
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Restaurant Manager
Red Lobster Restaurant
Zanesville , OH
03.2001 - 04.2006
- Collaborated with local businesses to create mutually beneficial partnerships.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Resolved conflicts among employees in an effective manner.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Adhered to all health department regulations regarding food storage and preparation.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Education
Associate of Arts - Business Management
Ohio State Universary, Newark OH.
Newark, OH06-2001
Skills
- Payroll Management
- Project Management
- Store Merchandising
- Retail Inventory Management
- Report Generation
- Partnership Building
Timeline
Store Manager
Starbucks
05.2006 - Current
Restaurant Manager
Red Lobster Restaurant
03.2001 - 04.2006
Associate of Arts - Business Management
Ohio State Universary, Newark OH.