Jamie Dillon

• Worked with developers and engineers to realize technological solutions.
• Contributed heavily to product development lifecycle of both back-end and customer-facing solutions.
• Broke down technical ideas and issues into non-technical terms for business executives.
• Maintained current and in-depth understanding of business processes, needs and objectives.
• Analyzed and created workflow solutions proposed to meet diverse business requirements.
• Drafted visual representations of software architecture design for presentation to stakeholders.

• Work on Reckitt Benckiser, where I worked with US Marketing on both Health (Mucinex, Delsym, Cepacol, etc) and Hygiene (Durex and K-Y) sectors within Reckitt Benckiser.
• Helped US Supply Chain and Global Pack techs during all projects but especially during Reckitt Benckiser’s acquisition of K-Y Brand and Mucinex Re-Brand.
• Worked with Mother Parkers, Coca-Cola Canada and US Foods Accounts at various times.
• Managed day to day responsibilities from our clients to build packaging artworks Right-First-Time.
• Liaised with Marketing and Supply Chain to ensure artwork is built swiftly and correctly.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Escalated issues to proper supervisors when standard processes were not effective.
• Engaged clients in person and over phone to answer questions and address complaints.
• Resolved customer service issues using company processes and policies and provided updates to customers

Worked with Wal-Mart Suppliers to fulfill their printing and branding goals on a Day to Day basis.

• Updated internal databases with account information to maintain concise, clear records.
• Facilitated weekly status reports, project documentation and client billing.
• Escalated issues to appropriate channels as necessary.
• Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.

On Bayer HealthCare - Diabetes Care Global Account:

• Updated internal databases with account information to maintain concise, clear records.
• Facilitated weekly status reports, project documentation and client billing.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Escalated issues to appropriate channels as necessary.

• Administered, managed and maintained the Digital Asset Library for Bayer HealthCare - Consumer Care Account.

On Bayer HealthCare - Consumer Care Account:

• Strategically worked with Bayer to manage new product launches, re-branding as well as regulatory changes.
• Liaised with production manager, suppliers and vendors to support production needs.
• Monitored and tracked progress of all production tasks for on-time delivery.
• Collaborated with production team to support effective resource allocation.
• Coordinated with production team to support productivity targets and deadline management.