Jamie DiMiceli
New Caney,TX
Summary
Dynamic administrative professional with a proven track record at D.N. W Inc., excelling in customer service and data organization. Recognized for enhancing team productivity and streamlining office operations. Adept at managing multi-line phone systems and fostering strong client relationships, ensuring confidentiality and efficient recordkeeping. A dedicated team player committed to excellence.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
D.N. W Inc. Aka Splendor
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
Office Manager
DiMore Remodel
03.2016 - 12.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to preven
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed senior-level personnel working in marketing and sales capacities.
Front Desk Receptionist
D.N.G Inc. Aka Cover Girls
02.2014 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Lead Esthetician
Hawaiian Retreats Day Spa
03.2009 - 08.2012
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Boosted retail sales revenue by demonstrating expert knowledge about available products while discussing their benefits with clients.
- Streamlined appointment scheduling for better time management and increased productivity.
- Promoted spa services through excellent word-of-mouth referrals from satisfied clients.
- Maintained a sanitary work environment, adhering to strict hygiene standards and regulations.
- Collaborated with management to develop new protocols, ensuring consistent quality of service across the team.
- Educated clients on proper skincare routines, leading to more effective at-home care and better long-term results.
- Led promotional events within the spa that resulted in increased bookings for services.
- Mentored junior estheticians, improving overall team performance and skill sets.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Welcomed clients arriving for appointments.
- Sterilized equipment for patient treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Discussed procedures and treatment options with clients.
- Handled busy schedules and stayed on top of key deadlines.
- Performed consultations for patients before scheduling treatments.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Educated patients on treatment options.
Education
Fashion Design & Marketing
Bayshore High School
Bradenton, FL05-2004
No Degree - Esthetician
Manatee Technical Institute
Bradenton, FL05-2004
No Degree - Nail Technician
Manatee Technical Institute
Bradenton, FL05-2003
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Dedicated team player
- Excel spreadsheets
- Appointment scheduling
- Recordkeeping
- Verbal communication
- Scheduling and calendar management
- Professional and mature
- Records management
- Data organization
- Documentation and reporting
- Invoice processing
- Spreadsheets
- Prioritization
- Multi-line phone systems
- Data collection
- Event coordination
- Meeting planning
- Documentation and control
- Schedule management
Accomplishments
Deep pore Cleaning & Micro Dermabrasion, Chemical Peels and Green Peels with Dr. Schramnel
Laser Treatments Include Hair removal,Photo factional, Fractional and Skin Rejuvenation, Tattoo Removal And Cool sculpting, Cellulite Reduction.
Skin Care product Brands
Glo Therapeutics
Skin Ceuticals
Dr.Christine Schramnel
Timeline
Administrative Assistant
D.N. W Inc. Aka Splendor
05.2024 - Current
Office Manager
DiMore Remodel
03.2016 - 12.2019
Front Desk Receptionist
D.N.G Inc. Aka Cover Girls
02.2014 - 09.2016
Lead Esthetician
Hawaiian Retreats Day Spa
03.2009 - 08.2012
Fashion Design & Marketing
Bayshore High School
No Degree - Esthetician
Manatee Technical Institute
No Degree - Nail Technician
Manatee Technical Institute
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