Jamie Dockter
Douglas,WY
Summary
Physical Therapy Technician with a strong foundation in patient care and rehabilitation, complemented by 17 years of experience in the fast-paced bartending industry. Proven ability to communicate effectively and build rapport with diverse clientele, ensuring a positive experience while managing multiple tasks efficiently.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Physical Therapy Technician
Big Country Rehabilitation
08.2024 - Current
- Assisted physical therapists in providing patient care and treatment, including preparing treatment areas and equipment
- Monitored patients during therapy sessions to ensure safety and proper technique
- Provided support to patients with mobility challenges, assisting with transfers, ambulation, and use of assistive devices
- Ensured cleanliness and organization of therapy areas to maintain a safe environment for both staff members and patients
- Aided in the application of therapeutic modalities such as heat packs or cold compresses as directed by the therapist
- Maintained confidentiality regarding sensitive patient information according to HIPAA regulations
- Instructed patients on correct body mechanics techniques during exercises or activities to prevent further injury or strain
- Built rapport with patients, fostering trust and open communication throughout their rehabilitation journey.
Bartender
Moonlight's Liquors
08.2009 - 10.2023
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Dealt with 100s of guests at a time staying calm and attentive
Server/Bartender
Pineapple Joes
08.2020 - 09.2022
- Greet guests, take food and drink orders supply correct food and drink and give best customer service possible
- Supply with bill and give correct change
- Setup and breakdown restaurant
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
Millers Ale House
01.2018 - 05.2019
- Greet customers, mix cocktails for bar and restaurant, take food orders, server, cashier
- Open and closed bar, cleaning restocking etc.
- This was a very busy opening dealing with 100s of guests in the restaurant , staying attentive to mine while still supplying drinks for the restaurant
Waitress/Bartender/Hostess
Clementine's Cattle Company
10.2005 - 08.2015
- Open restaurant, prep for the day greet guests take food and drink order prepare drinks, make sure guests happy bring Bill take money or card supply correct change
- Closing restaurant cleaning and preparing for next day
- Also I was head server for caterings
Education
High school diploma -
Lincoln Park Academy
Ft. Pierce, FL06.2006
Skills
- Customer service
- Multitasking
- Sales
- Problem-solving
- Flexibility
- Reliability
- Supervising experience
- Sales, retail, customer support
- Communication skills
Certification
- Food Handler Certification, 11/01/23, 11/01/26
- Tips certification alcohol, 11/01/23, 11/01/26
- Driver's License
Assessments
- Customer focus & orientation, Proficient, 02/01/23
- Management & leadership skills: Impact & influence, Proficient, 11/01/23
- Cleaner fit, Proficient, 03/01/24
- Project timeline management, Proficient, 06/01/24
- Food service: Customer situations, Proficient, 11/01/23
- Work motivation, Proficient, 04/01/22
- Work style: Reliability, Proficient, 04/01/22
- Food safety, Proficient, 07/01/22
- Bartending, Proficient, 05/01/22
- Retail customer service, Proficient, 04/01/22
- Food service: Customer situations, Proficient, 06/01/23
- Customer service, Proficient, 03/01/23
Timeline
Physical Therapy Technician
Big Country Rehabilitation
08.2024 - Current
Server/Bartender
Pineapple Joes
08.2020 - 09.2022
Bartender
Millers Ale House
01.2018 - 05.2019
Bartender
Moonlight's Liquors
08.2009 - 10.2023
Waitress/Bartender/Hostess
Clementine's Cattle Company
10.2005 - 08.2015
High school diploma -
Lincoln Park Academy